From the Adviser Zone home screen, select Report Zone.

Under ‘Reports about Clients/Wrappers’, select the report named ‘Remaining ISA Subscriptions in the Current Tax Year’.

Run the report to see your clients’ unused ISA allowances.

If an investor has made ISA contributions off-platform (for example, into a LISA), it may not be factored into the report.

Please make sure your clients quote their wrapper number or their National Insurance number on all payments they send.

If we receive a payment without a reference or client information, it’s not clear where it should be applied. This can cause delays and could mean we’re unable to apply the payment.

Please make sure your clients are sending money to the correct bank account for the wrapper type. If in doubt, you can find the correct payment details in the documents section of a top-up / new wrapper submission. Please also make sure the payee name is listed as Novia Financial plc (not Wealthtime).

If money is intended for multiple wrappers, payments should be sent separately.

Sometimes we receive money into the wrong bank account, or we receive one amount, but it’s intended to be split across multiple wrappers. For example, we receive a payment into the gross nominee account, but the payment is intended to be allocated to a client’s ISA and their pension.

When this happens, we’ll try to find out what the intention is for the money before we can move it. This can take several days, so avoid delays by making sure the correct bank details are used.

Yes, please make sure you submit the application on Adviser Zone before your client sends the money. If we receive a payment before the application is submitted, we’re unable to apply the money.

We sometimes find advisers think they’ve submitted applications, but they’ve clicked ‘save’ rather than ‘submit’. To check the status of applications on Adviser Zone, go to the Investor Summary Screen where you can see details of submitted applications and pending applications.

Often, clients have banking limits which mean they send payment amounts split over several days. When this happens, we can hold the money and then apply it in one amount once it’s all been received. Due to CASS rules, we can only hold money for 8 days before we need to send it back to the sender, so bear this in mind if the client’s banking limits will take them over this 8-day limit. 

 You can keep monitoring how much we’ve received by viewing the status updates. Go to the Investor Summary and on the right, you’ll see Status Updates. From here you can click to view the details and read the comments.   

 Alternatively, you can set up multiple expectations, under one top up amount – this will allow the money to be applied automatically. To do this, within investment types, select the relevant type, such as ‘a single investment’ and you’ll then see the option to ‘add another investment’. We recommend submitting the expectation in a way that matches the way the payment will be made.  

Yes, we need the bank account to be verified before we can send out a withdrawal payment.  

 For pensions, if a request is submitted to pay out to an unverified bank account, we’ll email you to let you know that you need to verify the account by providing evidence documents. For GIAs and ISAs, you’ll only be able to submit trades if the bank account is unverified. You’ll then need log in again once the account has been verified to submit the withdrawal request. Both scenarios are likely to cause delays. 

Make sure the bank account is verified before requesting the payment. If you’d like to find out which of your clients have unverified bank accounts, use the bank verification report in Report Zone. From the Adviser Zone homepage, go to Report Zone, then from the ‘Reports about Clients/Wrappers’ drop down, select ‘Bank Verification’ and run the report.

A withdrawal can only be paid once pending trades have settled and the funds are in cash. This means that all sell-downs must be fully completed before the client can receive payment, so you will need to leave plenty of time to ensure this happens. If you use the sell-for-withdrawal option, this will block any potential rebalances until the withdrawal has been paid. Please bear in mind that the deadline for submitting instructions is 14 March.

Yes, please make sure you submit a pension withdrawal application form for each new pension withdrawal. You can download the pension withdrawal application form from the secure literature area of Adviser Zone.  Please remember to open this form in Adobe. 

 If we receive a pension withdrawal application but the form is incomplete, we’ll email to let you know what we need. This is likely to create a delay. 

Check out our key dates page to find out the deadlines for certain activities on the Wealthtime platform.

Please keep in mind that the Easter bank holidays fall on Friday 29 March and Monday 1 April this year, which shortens timelines in the build-up to tax year end. 

For third party product wrappers (for example, the Novia Offshore Bond provided by RL360) we advise checking directly with the provider to find out any deadlines or restrictions they may have. We recommend submitting any requests as early as possible to allow as much time for any additional processes to complete. 

To see when auto rebalancing is next due on your client’s account:  

1. First select the relevant client, which will take you through to their investor summary. 
2. Then select ‘view’ on the relevant wrapper, which will take you through to the wrapper summary. 
3. On the wrapper summary page, select the maintenance tab and select wrapper details from the dropdown. 
4. This page will allow you to see if there is any auto rebalancing in place on the client’s wrapper, the frequency and the date the wrapper will next be rebalanced. 

You will be given the choice as part of the Bed and ISA process. When you instruct the proportionate disinvestment, you’ll see that you have the option to either disinvest based on current holdings or to disinvest based on the default investment strategy.

We record the monies from the time they reach our bank account. This means that if we receive a client’s £40,000 on 1 March 2024, we can only allocate this to the ISA for the 22/23 tax year. 

However, if you let us know that the payment is for two years of ISA subscriptions, then we can apply £20,000 to the client’s ISA for the 23/24 tax year and the remaining £20,000 to the client’s GIA as cash. You could then move the money from the GIA to the ISA via Bed and ISA from 6 April 2024. Bear in mind, charges will still be taken, even if the GIA was just in cash.  

You can submit this through a top up in the ISA. Sales in the GIA can be requested via this top up journey and cash will be moved to the ISA once settled. 

You can submit this through a top up in the ISA. Trades cannot be requested via this journey. Instead, you’ll be required to place a ‘sell for withdrawal’ in the joint GIA. If both owners of the joint GIA are performing Bed and ISAs, please place one ‘sell for withdrawal’ to raise sufficient cash to cover both. This is because once the sale of an asset is requested, you won’t be able to place further sales until the original sale has settled. Please send a secure email requesting the required amount is moved from ‘GIA wrapper number xxxxxx’ to ‘ISA wrapper number xxxxxx’.  

From the Adviser Zone home page, select ‘Research Tools’ then ‘Capital Gains Calculator’. If using a paraplanner login, please remember to select an adviser before searching for the investor. 

 The reports section of the tool allows you to generate unrealised and realised gains reports. The scenarios section allows you to look at potential capital gain implications of sales.