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How to:

Add a transfer

If you’re looking to complete a transfer, whether it’s a cash, in-specie, or pension transfer, follow this quick and easy guide to help you through the process

Key things to remember

Transfer authority:

  • The transfer authority needs to be either wet signed by the client or can be digitally signed. If it’s digitally signed, we’ll require the audit trail. A list of our digital providers can be found on our document library.
  • The transfer authority form must be submitted via secure email, which can be located via the ‘Contact Us’ section on Adviser Zone and then ‘Secure Email’.

Cash pension and cash ISA transfers:

  • Cash pension transfers will be submitted electronically via Origo
  • Cash ISA transfers will be submitted electronically via Equisoft.

In-specie transfers

  • Depending on the scheme, in-specie transfers will be requested via Equisoft if possible, or manually if Equisoft can’t be used.

Re-registration:

  • Re-registration can’t be combined with any other investment types within the same application. When applying for both Cash investments and Re-registration for the same wrapper, you’ll need to complete a separate top-up application.

The submission process

Transfers can either be requested when adding a new wrapper, by selecting “Add New wrapper”, or by topping up an existing wrapper by selecting “Top Up”.

1. Choose a wrapper nickname

The wrapper nickname is optional but useful for telling multiples of the same product wrappers apart.

2. Choose investment type:

  • For cash transfers, select ‘Transfer’
  • For in-specie transfers, select ‘Re-Registration’
  • For pension transfers, select transfer type: Standard, Block or Pension Sharing Credit
  • Enter the ceding provider’s name and their address will prepopulate
  • Enter the client’s account number
  • Enter a transfer value. If it’s a full transfer tick the relevant box
  • Enter an Adviser initial charge, if applicable
  • For Re-registrations, you’ll have the option to transfer all assets, or you can choose specific assets only. You also have the option of opening a stockbroking account if the client holds equities

3. Select ongoing charges

Choose from:

  • None
  • Amount
  • Percentage

4. Add assets

Choose from:

  • Cash
  • Model Portfolio
  • Asset

5. View your documents

Document types:

  • Pre-sales illustration – This is an imago illustration.
  • Payment instructions – This document provides our bank details for single deposits.
  • Client Report – This is for your records; there’s no need to send this to us.
  • Application Summary – This is for your records; there’s no need to send this to us.
  • Direct Debit Instruction – This document is for the client to complete and send back to us.
  • Re registration Authority / Transfer Authority – This document must be wet signed or digitally signed by the client and sent to us via secure email

6. Submit your documents

  • Before the transfer process can begin, the Re-registration Authority/Transfer Authority form must be wet signed or digitally signed by the client and sent to us via secure email.

What happens next

Once you’ve submitted the transfer authority via secure email and the transfers team have submitted the transfer, you’ll be able to view transfer updates on the notification centre on the main Adviser Zone homepage.

You’ll also be able to see transfer updates in Report Zone, under ‘Reports About Clients/ Wrappers’ and ‘New Business Pipeline.’

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Contact our team today

Whether you're looking to start using our service, or simply have a question for us, we're just a phone call or email away. Lines are open 9am to 5pm Monday to Friday. To help us improve our service, we may record or monitor calls.
contact for support

For Wealthtime platform queries, call
0345 680 8000

For Wealthtime Classic platform queries, call
03330 417 010