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Contact us

Get in touch today to see a truly adviser-centric platform service at work.

Notice for Wealthtime platform users

Due to essential maintenance, the Wealthtime platform will be unavailable between 8pm on Saturday 5 September and 10am on Sunday 6 September 2026.

During this time, Adviser Zone, Investor Zone, Report Zone and MPM will be unavailable.

Thank you for your patience while we deliver these updates.

Support desk

If you have a question for us about our investment platforms or wrapper services, please call our customer service teams. Lines are open Monday to Friday 9am to 5pm. Existing advisers can also send a secure email from within the relevant platform.

 

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Platform support

For Wealthtime (formerly Novia) platform queries, call
0345 680 8000

For Wealthtime Classic (formerly Wealthtime) platform queries, call
03330 417 010

Get in touch

Nicola Clark Head of Customer Experience
Beth Spanswick Client Services Manager
Emma Cleary Client Services Manager
Savannah Young Client Services Executive Team Leader
Cameron Fenton Client Services Executive
Hani Sadat Client Services Executive
Josh Consiglio Client Services Executive
Mohamoud Mahamad Client Services Executive
Ngonneh Mbye Client Services Executive
Naomi Perry Client Services Executive
Olivia Mosson Senior Client Services Executive
Paige Hodson-Walker Client Services Executive
Sarah Hooper Client Services Executive
Lee Archer Client Services Executive
Emily Stanfield-Dawkins Service Excellence Team Leader
Luc Harris Service Excellence Analyst
Sophie Coleman Service Excellence Analyst
Regan Downing Service Excellence Analyst
Kirsty Cannon Head of Key Accounts
Jenna Davies Customer Experience Manager
Alex Band Platform Consultant
Louise Ball Platform Consultant
Mahalia Duhaney-Collins Key Account Manager
Andrew Macbride Key Account Manager
Harry Ringwald Platform Consultant
Jake Hayzen Platform Consultant
Jake Vernon Key Account Manager
Jess Bayliss Key Account Manager
Jen Boon Platform Consultant
Amelia Fowles Key Account Manager
Mark Wedge Customer Experience Manager
Richard Watkins Platform Consultant
Doug Howard Key Account Manager

Tina Busby-Grayer Head of Operations – Classic
Paul Lee Investment Services Lead
Heidi Gyepi-Garbrah Senior Technical Specialist
Jen Boon Platform Consultant
AJ Tinkler Customer Services Lead
Jackie Baker Payment Services Executive and Office Co-ordinator
Ella Owen Customer Services Delivery Manager
Ange Nippard Russell Technical Specialist
Gareth Juliff Customer Services Executive
Karen Goodridge-Reynolds Payment Services Lead
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Elena Gamble Senior Payment Services Executive
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Alexander Forbes Senior Investment Services Executive

Correspondence address

Please send all post to:

Wealthtime

Wealthtime Client Services

PO Box 4328

Bath

BA1 0LR

Wealthtime Classic

Wealthtime Classic

PO Box 2468

Salisbury

SP2 2UH

Location information

Wealthtime

Royal Mead
Railway Place
Bath
BA1 1SR T: 0345 680 8000 View in Google Maps

Media contacts

The lang cat wealthtime@thelangcat.co.uk

Contact our team today

Whether you're looking to start using our service, or simply have a question for us, we're just a phone call or email away. Lines are open 9am to 5pm Monday to Friday. To help us improve our service, we may record or monitor calls.
contact for support

For Wealthtime platform queries, call
0345 680 8000

For Wealthtime Classic platform queries, call
03330 417 010