Get in touch today to see a truly adviser-centric platform service at work.

Support desk

If you have a question for us about our investment platforms or wrapper services, please call our customer service teams. Lines are open Monday to Friday 9am to 5pm. Existing advisers can also send a secure email from within the relevant platform.

Notice for Wealthtime users:
We’re investing in our infrastructure to provide the next generation platform for our customers. To do this, we need a little downtime this weekend, between Saturday 6 December 10pm – Sunday 7 December 10am. During this time, Investor Zone and Adviser zone will be unavailable. We apologise for any inconvenience caused.

Platform support

For Wealthtime (formerly Novia) platform queries, call
0345 680 8000

For Wealthtime Classic (formerly Wealthtime) platform queries, call
03330 417 010

Send us an email

For Wealthtime platform queries, email
clientservices@wealthtime.com

For Wealthtime Classic platform queries, email
admin@wealthtime.co.uk

Get in touch

David Edgar Regional Sales Manager – Scotland and Northern Ireland Contact

Tel: 07749499508

Email: david.edgar@wealthtime.com

Dave Healey Regional Sales Manager – East Contact

Tel: 07718486347

Email: dave.healey@wealthtime.com

Matthew Hall Regional Sales Manager – North Contact

Tel: 07927530265

Email: matthew.hall@wealthtime.com

Sharon McClelland Regional Sales Manager – West and Wales Contact

Tel: 07593436395

Email: sharon.mcclelland@wealthtime.com

Gareth Stickland Regional Sales Manager – London and South Contact

Tel: 07511876193

Email: gareth.stickland@wealthtime.com

Colin Stone Business Development Manager – North Contact

Tel: 07525767278

Email: colin.stone@wealthtime.com

Louise Ball Business Development Manager – London and South Contact

Tel: 07842319436

Email: louise.ball@wealthtime.com

Nicola Clark Head of Customer Experience

Beth Spanswick Client Services Manager

Emma Cleary Client Services Manager

Savannah Young Senior Client Services Executive

Cameron Fenton Client Services Executive

Doug Howard Client Services Executive

Hani Sadat Client Services Executive

Josh Consiglio Client Services Executive

Ngonneh Mbye Client Services Executive

Olivia Mosson Client Services Executive

Regan Downing Client Services Executive

Rizna Mannan Client Services Executive

Sarah Hooper Client Services Executive

Tamanna Chadha Client Services Executive

Luc Harris Service Excellence Analyst

Sophie Coleman Service Excellence Analyst

Kirsty Cannon Head of Key Accounts

Jenna Davies Customer Experience Manager

Alex Band Key Account Manager

Mahalia Duhaney-Collins Key Account Manager

Andrew Macbride Key Account Manager

Harry Ringwald Key Account Manager

Jake Hayzen Key Account Manager

Jake Vernon Key Account Manager

Jess Bayliss Key Account Manager

Jen Boon Key Account Manager

Mark Wedge Customer Experience Manager

Matt Sprong Key Account Manager

Richard Watkins Key Account Manager

Tina Busby-Grayer Head of Operations and Payment Services Lead

Paul Lee Investment Services Lead

Heidi Gyepi-Garbrah Benefits and Technical Services Lead

Andy Matthews Investment Services Executive

Jen Boon Key Account Manager

AJ Tinkler Senior Customer Services Executive

Jackie Baker Payment Services Executive and Office Co-ordinator

Ange Nippard Russell Senior Customer Services Executive

Gareth Juliff Customer Services Executive

Karen Goodridge-Reynolds Senior Payment Services Executive

Elean Gamble Senior Payment Services Executive

Correspondence address

Please send all post to:

Wealthtime

Wealthtime Client Services

PO Box 4328

Bath

BA1 0LR

Wealthtime Classic

PO Box 2468

Salisbury

SP2 2UH

Location information

Wealthtime

Cambridge House
Henry Street
Bath
BA1 1JS T: 0345 680 8000 E: clientservices@wealthtime.com View in Google Maps

Media contacts

The lang cat wealthtime@thelangcat.co.uk

Whether you're looking to start using our service, or simply have a question for us, we're just a phone call or email away. Lines are open 9am to 5pm Monday to Friday. To help us improve our service, we may record or monitor calls.