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Contact us

Get in touch today to see a truly adviser-centric platform service at work.

Support Desk

If you have a question for us about our investment platforms or wrapper services, please call our customer service teams. Lines are open Monday to Friday 9am to 5pm. Existing advisers can also send a secure email from within the relevant platform.

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Platform support

For Wealthtime (formerly Novia) platform queries, call
0345 680 8000

For Wealthtime Classic (formerly Wealthtime) platform queries, call
03330 417 010

 

Get in touch

Nicola Clark Head of Customer Experience
Beth Spanswick Client Services Manager
Emma Cleary Client Services Manager
Lauren Hann Senior Client Services Executive
Savannah Young Senior Client Services Executive
Cameron Fenton Client Services Executive
Doug Howard Client Services Executive
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Euan MacQuisten Client Services Executive
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Hani Sadat Client Services Executive
Josh Consiglio Client Services Executive
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Ngonneh Mbye Client Services Executive
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Olivia Mosson Client Services Executive
Regan Downing Client Services Executive
Rizna Mannan Client Services Executive
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Sarah Hooper Client Services Executive
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Tamanna Chadha Client Services Executive
Luc Harris Service Excellence Analyst
Sophie Coleman Service Excellence Analyst
Kirsty Cannon Head of Key Accounts
Jenna Davies Key Accounts Team Leader
Alex Band Key Account Manager
Andrew Macbride Key Account Manager
Harry Ringwald Key Account Manager
Ines Synnott Key Account Manager
Jake Hayzen Key Account Manager
Jake Vernon Key Account Manager
Jess Bayliss Key Account Manager
Jen Boon Key Account Manager
Luke Bennett Key Account Manager
Mark Wedge Key Account Manager
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Matt Sprong Key Account Manager
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Richard Watkins Key Account Manager

Tina Busby-Grayer Head of Operations and Payment Services Lead
Paul Lee Investment Services Lead
Heidi Gyepi-Garbrah Benefits and Technical Services Lead
Andy Matthews Investment Services Executive
Jen Boon Key Account Manager
AJ Tinkler Senior Customer Services Executive
Jackie Baker Payment Services Executive and Office Co-ordinator
Ange Nippard Russell Senior Customer Services Executive
Gareth Juliff Customer Services Executive
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Karen Goodridge-Reynolds Senior Payment Services Executive
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Elean Gamble Senior Payment Services Executive

Correspondence Address

Please send all post to:

Wealthtime

Wealthtime Client Services

PO Box 4328

Bath

BA1 0LR

Wealthtime Classic

Wealthtime Classic

PO Box 2468

Salisbury

SP2 2UH

Location Information

Wealthtime

Cambridge House
Henry Street
Bath
BA1 1JS T: 0345 680 8000 View in Google Maps

Call our team today

Whether you're looking to start using our service, or simply have a question for us, we're just a phone call or email away. Lines are open 9am to 5pm Monday to Friday. To help us improve our service, we may record or monitor calls.
contact for support

For Wealthtime platform queries, call
0345 680 8000

For Wealthtime Classic platform queries, call
03330 417 010