Key things to remember
Adviser Zone journey
From the Adviser Zone dashboard:
The submission process:
What happens next
Once submitted, the client will pull through to our technical team to process.
- If it’s a single contribution, tell the client they can now do the bank transfer to the bank details provided in the payment instruction document.
- If it’s a regular contribution and the client wasn’t present, the direct debit instruction needs to be completed and sent to us.
If you’ve selected ‘Yes’ to client online access, the client will be issued an Investor Zone login within 24 hours to the email address provided – they’ll need to activate this to avoid a documentation charge.
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