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How to:

Amend ongoing charges

At Wealthtime (a trading name of Novia Financial plc), we aim to provide a charging structure that’s simple to understand,
offers value and is transparent with no hidden charges.

Key things to remember

Ongoing charges:

  • Ongoing charge 2% per month decency limit, this can be taken monthly, quarterly or annually.

Seeing an existing charge:

  • To see what the existing charge is go to ‘View Maintenance’ on Adviser Zone, then ‘Amend ongoing charges’ at wrapper level. Then in Report Zone, under ‘Reports for business administration’ you should see the document ‘Ongoing charge by wrapper’.

Details of adviser charges:

  • You can find details of adviser charges that have been paid via the Adviser Charges report if you have reporting permissions for Report Zone.

Adviser Zone journey

From the Adviser Zone dashboard:

Select ‘Go to Investor’

OR use the search bar at the top to search for the investor’s name

Amending ongoing charges

From the investor page:

1. Click ‘Maintenance’

2. Click ‘Amend Ongoing Charges’

3. Input the new percentage charge

You can only amend a percentage here, if you need to amend a monetary amount please fill in the Adviser Charges form and send it to us via Secure Email.

4. Read and tick the declaration

5. Submit the changes

What happens next

Once the changes are saved, this will update immediately.

  • Ongoing adviser charges are paid monthly by BACs

 

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Contact our team today

Whether you're looking to start using our service, or simply have a question for us, we're just a phone call or email away. Lines are open 9am to 5pm Monday to Friday. To help us improve our service, we may record or monitor calls.
contact for support

For Wealthtime platform queries, call
0345 680 8000

For Wealthtime Classic platform queries, call
03330 417 010