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Contact us

Get in touch today to speak with a member of our customer experience team.

Support Desk

Your financial adviser should always be your first port of call for any questions you have about your platform account, however, we’re always happy to help. Lines are open 9am to 5pm Monday to Friday.

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Platform support

For Wealthtime (formerly Novia) platform queries, call
0345 680 8000 

For Wealthtime Select (formerly Wealthtime) platform queries, call
01725 512 925

Support contacts

Nicola Clark Head of Customer Experience
Meg Youdle Customer Services Executive Team Leader
Kirsty Cannon Head of Key Accounts
Stephanie Smith Senior Client Services Executive
Beth Spanswick Senior Client Services Executive
Jake Vernon Client Services Executive
Luc Harris Client Services Executive
Regan Downing Client Services Executive
Sophie Coleman Client Services Executive
Jess Bayliss Client Services Executive
Rizna Mannan Client Services Executive
Jac Cox Client Services Executive
Hollie Dowle Client Services Executive
Savannah Young Client Services Executive
Luke Bennett Key Account Manager
Tom Adams Key Account Manager
Thomas Bancroft Key Account Manager
Alex Band Key Account Manager
Andrew Macbride Key Account Manager
Amit Patel Key Account Manager
Kelsie Proudfoot Key Account Manager
Jenna Rhodes Key Account Manager
Harry Ringwald Key Account Manager
Chris Smith Key Account Manager
Ines Synnott Key Account Manager
Mark Wedge Key Account Manager

Damian Baker Head of Service Delivery, Wealthtime Select
Paul Lee Investment Services Lead
Natalie Mitchell-Curzon Technical Services Executive
Tina Busby-Grayer Payment Services Lead
Heidi Gyepi-Garbrah Technical Services Lead
AJ Tinkler Senior Customer Services Executive
Han Steele Customer Services Executive
Litza Owles Customer Services Executive
Ange Nippard Russell Customer Services Executive
Andy Matthews Customer Services Executive
Gareth Juliff Customer Services Executive
Jen Boon Senior Customer Services Executive
Jackie Baker Payment Services Executive and Office Co-ordinator
Kerri Timmins Investment Services Executive

Location Information

Wealthtime

Cambridge House
Henry Street
Bath
BA1 1JS
T: 0345 680 8000 View in Google Maps

Wealthtime Select

1 London Road Office Park
London Road
Salisbury
SP1 3HP
T: 01725 512 925 View in Google Maps