I can’t remember my web user account ID – what should I do? 

Forgotten Web User ID guidance

Your Web User Account ID is a number that helps us to identify your account. This would have been sent to you via email when you first activated your account.

• If you have not received a Web User ID, you may first need to Activate your account.
• If you have logged in before, but forgotten your Web User Account ID – please follow the steps below to get logged in.

Steps to get your Web User ID

1. First, select your platform from the two options on the Investor Login page.
2. Once on the Login screen, select ‘Forgotten Web User Account ID’.

3. It will ask you to ‘Select your user type’ –  please select ‘Investor‘:

4. Another box will appear, which will now ask you to select your ‘Investor type‘:

• • This will be the type of account you hold with us on our platform. If you are unsure, please contact your financial adviser.

5. Enter your email address:

• • Please note, this must be the email address registered to your account with us.
  • If you are unsure which email address your account is registered with, please contact your financial in the first instance, as they can view your details on their Adviser Zone.

5. Click ‘Email me a recovery link‘ – you should receive an email shortly with a reminder of your web user account ID.

• If you don’t receive the email, please check your spam or junk folder in case it’s gone there.
• If you need to update your email address, or if you still don’t receive the email, please either contact your financial adviser or call our client services team on 0345 680 8000.

6. When clicking the recovery link in your email, you’ll need to input your Date of Birth and your current Security question and answer.

• • We need this to verify your identity and ensure that it is you attempting to reset your account details.
  • You would have set your security question when activating your account.
  • If you can’t remember your security question or answer, please contact your financial adviser or contact us by phone on 0345 680 8000 or via email clientservices@wealthtime.com.
  • For security reasons, we won’t be able to provide you your security question or answer, instead we’ll be able to help you get back online.

7. Once you’ve received your Web User Account ID, you’ll be able to Log In to your account.

Still need help? Contact us