{"id":2785,"date":"2025-04-15T13:21:05","date_gmt":"2025-04-15T13:21:05","guid":{"rendered":"https:\/\/www.wealthtime.com\/investors\/?page_id=2785"},"modified":"2026-01-22T14:31:24","modified_gmt":"2026-01-22T14:31:24","slug":"investor-zone-login-guidance","status":"publish","type":"page","link":"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/","title":{"rendered":"Investor Zone Login Guidance"},"content":{"rendered":"\n<section id=\"hero-block_2ca2f6c1e4ef218a48bbb829f76ffca7\" class=\"hero black\">\n\n  \n    <div class=\"slider\" id=\"slider-block_2ca2f6c1e4ef218a48bbb829f76ffca7\">\n\n      <div class=\"slider-wrapper\">\n\n        \n        \n          <div class=\"slide\" data-slide-index=\"1\" data-slide-active=\"true\">\n\n            \n\n  <img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"840\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/09\/10.png\" class=\"hero-image\" alt=\"row full-width hero\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/09\/10.png 1440w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/09\/10-300x175.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/09\/10-1024x597.png 1024w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/09\/10-768x448.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/09\/10-640x373.png 640w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/09\/10-1200x700.png 1200w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/>\n\n<div class=\"grid content body-push center-aligned \">\n\n  <div class=\"content-wrap\">\n\n    <div class=\"wrap-inner\">\n\n      <p class=\"label\">Need help logging in?<\/p>\n\n      \n        <h1 class=\"hero-title\">Investor Login Guidance<\/h1>\n\n      \n      \n        <span class=\"hero-content\">\n\n          <p><span style=\"color: #ffffff;\">Learn how to<strong> <a style=\"color: #ffffff;\" href=\"https:\/\/www.wealthtime.com\/investors\/login\/\">login<\/a> <\/strong>to your Wealthtime Platform Account and how to change your password.<\/span><\/p>\n\n        <\/span>\n\n      \n      \n      \n      \n    <\/div>\n\n    \n  <\/div>\n\n  \n<\/div>\n          <\/div>\n\n          \n                \n      <\/div>\n\n      \n    <\/div>\n\n    \n<\/section>\n\n\n\n\n  <section class=\"page-menu\" id=\"page-menu\">\n\n    <div class=\"nav-wrapper-outer\" id=\"nav-wrapper-outer\">\n\n      <div class=\"body-push row\">\n        \n        <div class=\"nav-wrapper\" id=\"nav-wrapper-inner\">\n          <!-- Menu goes here -->\n          <ul id=\"page-nav\"><\/ul>\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n  <\/section>\n\n\n\n\n<section id=\"signposts-block_ecd794f080e4c302c79d899ae445338b\" class=\" signposts light-gray \" id=\"signposts-block_ecd794f080e4c302c79d899ae445338b\" data-anchor-text=\"How to Login\" data-anchor-link=\"how-to-login\">\n\n    <div class=\"body-push row\">\n\n        <div class=\"grid  layout-75-35\">\n\n            <div class=\"col-1\">\n                \n                                     \n                    <h2 class=\"section-title\">How to Log In<\/h2>\n\n                \n                \n                    <div class=\"content\" data-animate-on-scroll='fade-up'>\n\n                        <p><span style=\"color: #00c476;\"><strong>Follow our simple steps below to help get you logged into Investor Zone. <\/strong><\/span><\/p>\n<p>To login, you&#8217;ll need your Web User Account ID and password, along with your email address, should you need to <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#change-your-password\"><span style=\"text-decoration: underline;\"><strong>reset any details.<\/strong><\/span><\/a> This would have been sent to you via email when you first activated your account, asking you to create your own unique password. If you haven&#8217;t yet received a Web User ID or set a password, you may first need to <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#activate-your-account\"><span style=\"text-decoration: underline;\"><strong>activate your account.<\/strong><\/span><\/a><\/p>\n\n                    <\/div>\n\n                \n                \n            <\/div>\n\n            \n                <div class=\"col-2\">\n\n                    <div class=\"image\" data-animate-on-scroll='fade-in'>\n\n                        <img loading=\"lazy\" decoding=\"async\" width=\"112\" height=\"116\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/10\/Model-Portfolio-Manager.svg\" class=\"attachment-small size-small\" alt=\"signpost row\" \/>\n                    <\/div>\n            \n                <\/div>\n                \n            \n        <\/div>\n\n        \n            <div class=\"grid signpost-row grid-cols-2 white-with-gradient\">\n\n                \n                    \n\n    <article class=\"single-signpost white-with-gradient stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                1\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Select the \u2018Investors\u2019 tab                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <p>S<span style=\"color: #000000;\">elect the <strong><a style=\"color: #000000;\" href=\"https:\/\/www.wealthtime.com\/investors\/\">Investors<\/a><\/strong> tab in the top right section of the website, to ensure you\u2019re logging in to the right place. Then click the green <span style=\"text-decoration: underline;\"><strong><a style=\"color: #000000; text-decoration: underline;\" href=\"https:\/\/www.wealthtime.com\/investors\/login\/\" target=\"_blank\" rel=\"noopener\">Login<\/a><\/strong><\/span>\u00a0button to the right of this.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-2991\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click2.png\" alt=\"\" width=\"585\" height=\"300\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click2.png 585w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click2-300x154.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost white-with-gradient stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                2\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Select your platform                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <p><span style=\"font-size: inherit;\">Select the platform you wish to log in to. If you are a Wealthtime (previously Novia) client, please select \u2018The Wealthtime Platform&#8217;. If you&#8217;re unsure, <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#login-faqs\"><span style=\"text-decoration: underline;\"><strong>click here.<\/strong><\/span><\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-size: inherit;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-2999\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click4-640x311.png\" alt=\"\" width=\"585\" height=\"284\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click4-640x311.png 640w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click4-300x146.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click4-1024x497.png 1024w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click4-768x373.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click4-1200x582.png 1200w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/Investor-click4.png 1461w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/span><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost white-with-gradient stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                3\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Enter your web user details                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <p>Once you&#8217;re on the Login page, enter your Web User Account ID (A number that helps us to identify your account) and password.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-2631\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1.png\" alt=\"\" width=\"585\" height=\"424\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1.png 783w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1-300x217.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1-768x556.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1-640x463.png 640w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost white-with-gradient stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                4\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    You&#8217;re in!                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <p>Once logged into your account, you\u2019ll be able to review your account, documents and investments.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-3291\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/New-tutorial-png-2.png\" alt=\"\" width=\"585\" height=\"387\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/New-tutorial-png-2.png 574w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2025\/04\/New-tutorial-png-2-300x199.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n            <\/div>\n\n            \n\n\n                \n            \n                <div class=\"cta-btn-wrap button-wrapper\">    \n                    \n                    \n                    <a href=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/WT-Investor-Zone-Login-Guide-0126.pdf\" target=\"_self\" class=\"button black\">Download our login guide<\/a>\n            \n                <\/div>\n\n            \n        \n\n        \n    <\/div>\n\n<\/section>\n\n\n<section id=\"signposts-block_164ed6be9218d2c9324924be9115a50a\" class=\" signposts white \" id=\"signposts-block_164ed6be9218d2c9324924be9115a50a\"  >\n\n    <div class=\"body-push row\">\n\n        <div class=\"grid  layout-75-35\">\n\n            <div class=\"col-1\">\n                \n                                     \n                    <h2 class=\"section-title\">Logging in for the first time?<\/h2>\n\n                \n                \n                    <div class=\"content\" data-animate-on-scroll='fade-up'>\n\n                        <p>If you\u2019re logging in for the first time, you may need to first <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#activate-your-account\"><span style=\"text-decoration: underline;\"><strong>activate your account<\/strong><\/span><\/a>. You may have been sent an email to activate your online account when your Wealthtime account was set up. This link is valid for 21 days, but don\u2019t worry if you don&#8217;t receive this &#8211; a link to reset your password can be issued to help you log in.<\/p>\n\n                    <\/div>\n\n                \n                        \n                    \n                        <div class=\"button-wrapper\">\n\n\n                            <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#activate-your-account\" target=\"_self\" class=\"button black\">Activate your account<\/a>\n                    \n                        <\/div>\n\n                    \n                \n            <\/div>\n\n            \n                <div class=\"col-2\">\n\n                    <div class=\"image\" data-animate-on-scroll='fade-in'>\n\n                        <img loading=\"lazy\" decoding=\"async\" width=\"79\" height=\"108\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/07\/current-users.svg\" class=\"attachment-small size-small\" alt=\"signpost row\" \/>\n                    <\/div>\n            \n                <\/div>\n                \n            \n        <\/div>\n\n            \n\n\n        \n\n        \n    <\/div>\n\n<\/section>\n\n\n<section id=\"activate-your-account\" class=\" signposts light-gray \" id=\"activate-your-account\" data-anchor-text=\"Activate your account\" data-anchor-link=\"activate-your-account\">\n\n    <div class=\"body-push row\">\n\n        <div class=\"grid  layout-75-35\">\n\n            <div class=\"col-1\">\n                \n                                     \n                    <h2 class=\"section-title\">Activate your account<\/h2>\n\n                \n                \n                    <div class=\"content\" data-animate-on-scroll='fade-up'>\n\n                        <p><strong><span style=\"color: #1ec990;\">Logging in for the first time, you\u2019ll first need to activate your account.<\/span><\/strong><\/p>\n<h5><strong>To access to Investor Zone, your financial adviser needs to provide your account with online access first.<\/strong><\/h5>\n<p>You&#8217;ll receive an email with an activation link within 24 hours after this has taken place.<\/p>\n<p><strong>Already received an activation email? Follow these steps to activate your account:<\/strong><\/p>\n\n                    <\/div>\n\n                \n                \n            <\/div>\n\n            \n        <\/div>\n\n        \n            <div class=\"grid signpost-row grid-cols-6 black\">\n\n                \n                    \n\n    <article class=\"single-signpost black stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                1\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Follow your email activation link                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<h6><span style=\"color: #ffffff;\"><sup>Your activation email will always be sent from noreply@wealthtime.com and will <\/sup><sup>be active for 21 days.<\/sup><\/span><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>If you don\u2019t receive this email, check to see if this has gone into your Spam or Junk folder.<\/sup><\/span><\/h6>\n<h6><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>If you still haven\u2019t received the email, please contact your financial adviser in the first instance as they can view your Adviser Zone details.<\/sup><\/span><\/h6>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost black stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                2\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Input the requested details                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<h6><span style=\"color: #ffffff;\"><sup>On the activation screen, you\u2019ll need to input your Date of Birth.<\/sup><\/span><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>We need this to verify your identity and ensure that it is you attempting to reset your account details.<\/sup><\/span><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>Please note, if you are accessing this via a mobile phone or tablet, you\u2019ll need to click on the calendar first to input your date of birth.<\/sup><\/span><\/h6>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost black stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                3\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Create a new password                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<h6><span style=\"color: #ffffff;\"><sup><strong>Create a new password with the following criteria: <\/strong><\/sup><\/span><\/h6>\n<ul>\n<li>\n<h6><span style=\"color: #ffffff;\"><sup>Password must be at least 12 characters in length<\/sup><\/span><\/h6>\n<\/li>\n<li>\n<h6><span style=\"color: #ffffff;\"><sup>Password must contain at least 1 capital letter<\/sup><\/span><\/h6>\n<\/li>\n<li>\n<h6><span style=\"color: #ffffff;\"><sup>Password must contain at least 1 number<\/sup><\/span><\/h6>\n<\/li>\n<li>\n<h6><span style=\"color: #ffffff;\"><sup>Password must contain at least 1 special character (e.g. %$*\u00a3@)<\/sup><\/span><\/h6>\n<\/li>\n<\/ul>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost black stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                4\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Select a security question                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<h6><span style=\"color: #ffffff;\"><sup>You\u2019ll be asked to select a security question and input your answer,\u00a0 to help verify your identity and ensure you can access your account again in future.<\/sup><\/span><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>If you have any issues activating your account, please contact your financial adviser in the first instance. <\/sup><sup>If you don\u2019t have a financial adviser, we\u2019re here to help.<\/sup><\/span><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>Please contact our Client Services team by phone on 0345 680 8000 or via email <\/sup><sup>clientservices@wealthtime.com<\/sup><\/span><\/h6>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost black stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                5\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Keep a note of your Web User ID                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<h6><span style=\"color: #ffffff;\"><sup>Once you\u2019ve successfully activated your account you will receive your Web User Account ID. This is a unique number that helps us to identify your account.<\/sup><\/span><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>Please keep note of this, you\u2019ll need this number each time you log into your account.<\/sup><\/span><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>Your Web User Account ID will also be sent to your email address.<\/sup><\/span><\/h6>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost black stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                6\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Log in with your new details                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<h6><span style=\"color: #ffffff;\"><sup>Return to our <span style=\"color: #0cc97e;\"><a style=\"color: #0cc97e;\" href=\"https:\/\/www.wealthtime.com\/investors\/login\/\" target=\"_blank\" rel=\"noopener\">Login page<\/a> <\/span>to log in with your Web User Account ID and your newly created password.<\/sup><\/span><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>It\u2019s important to keep your password and security question private, to stay safe from scams and fraud.<\/sup><\/span><\/h6>\n<h6><span style=\"color: #ffffff;\"><sup>Here are some <span style=\"color: #0cc97e;\"><a style=\"color: #0cc97e;\" href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#keep-your-account-safe\">simple steps<\/a><\/span> to keeping yourself safe online.<\/sup><\/span><\/h6>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n            <\/div>\n\n            \n\n\n                \n            \n                <div class=\"cta-btn-wrap button-wrapper\">    \n                    \n                    \n                    <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\" target=\"_self\" class=\"button black\">Don&#8217;t have a financial adviser who can help? Contact us here.<\/a>\n            \n                <\/div>\n\n            \n        \n\n        \n    <\/div>\n\n<\/section>\n\n\n<section id=\"change-your-password\" class=\" signposts white \" id=\"change-your-password\" data-anchor-text=\"Change your password\" data-anchor-link=\"change-your-password\">\n\n    <div class=\"body-push row\">\n\n        <div class=\"grid  layout-75-35\">\n\n            <div class=\"col-1\">\n                \n                                     \n                    <h2 class=\"section-title\">Change your password<\/h2>\n\n                \n                \n                    <div class=\"content\" data-animate-on-scroll='fade-up'>\n\n                        <p>If you have forgotten or need to change the password to your Investor Zone account, please follow the steps below. You&#8217;ll need your Web User Account ID and email address for this.<\/p>\n<h5>Follow our 10 steps below:<\/h5>\n\n                    <\/div>\n\n                \n                \n            <\/div>\n\n            \n        <\/div>\n\n        \n            <div class=\"grid signpost-row grid-cols-5 light-gray\">\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                1\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Select the \u2018Investors\u2019 tab                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>Select the\u00a0<strong><a href=\"https:\/\/www.wealthtime.com\/investors\/\" target=\"_blank\" rel=\"noopener\">Investors<\/a><\/strong> tab in the top right area of the website, to ensure you\u2019re logging in to the right place. Click the green <strong><a href=\"https:\/\/www.wealthtime.com\/investors\/login\/\" target=\"_blank\" rel=\"noopener\">Login<\/a><\/strong>\u00a0button to the right of this.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-5084\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-1-of-10.png\" alt=\"\" width=\"145\" height=\"80\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-5092\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-1.5-of-10.png\" alt=\"\" width=\"124\" height=\"56\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                2\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Select your platform                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>Select the platform you wish to log in to. If you are a Wealthtime (previously Novia) client, please select \u2018The Wealthtime Platform\u2019. Not sure?<a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\"> Contact us.<\/a><\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-5087\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-2-of-10.png\" alt=\"\" width=\"230\" height=\"204\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                3\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Click forgotten password                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>Once on the Login page, select the \u2018<a href=\"https:\/\/secure.novia-financial.co.uk\/forgotpassword\">Forgotten password<\/a>\u2019 link.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-5099 size-full\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-3-of-10.png\" alt=\"\" width=\"206\" height=\"241\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                4\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Enter your Web user ID                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>We will ask you to enter your Web User Account ID. This ID is a number that helps us to identify your account &#8211; it would have been sent to you via email when you first activated your account.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-5106\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-4-of-10.png\" alt=\"\" width=\"209\" height=\"176\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                5\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Enter your email address                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>This will need to be the email address registered to your account. If you&#8217;re unsure which email address you registered with, please contact your financial adviser in the first instance.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-5108\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-5-of-10.png\" alt=\"\" width=\"211\" height=\"176\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                6\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Press submit                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>You&#8217;ll receive an email with a link to reset your password and security question. This is only valid for 24 hours and once expired, will need to be resubmitted. If you don\u2019t receive it, check your Spam or Junk folder. If you still haven\u2019t received it, contact your financial adviser.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-5112\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-6-of-10.png\" alt=\"\" width=\"161\" height=\"57\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                7\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Click the recovery link                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>When clicking the recovery link in your email, you\u2019ll need to input your Date of Birth.<\/p>\n<p>We need this to verify your identity and ensure that it is you attempting to reset your account details.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-5120\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-7-of-10.png\" alt=\"\" width=\"229\" height=\"156\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                8\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Create a new password                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>Create a new password with the following criteria:<\/p>\n<ul>\n<li><sub>At least 12 characters<\/sub><\/li>\n<li><sub>At least 1 capital letter<\/sub><\/li>\n<li><sub>At least 1 number<\/sub><\/li>\n<li><sub>At least 1 special character (%$*\u00a3)<\/sub><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-5136\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-8-of-10.png\" alt=\"\" width=\"212\" height=\"141\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                9\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Add a new security question                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>You\u2019ll be asked to select a new security question and answer. This is to help verify your identity if you need help accessing your account again in the future.<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-5133\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Mini-screenshot-Step-9-of-10-1.png\" alt=\"\" width=\"181\" height=\"133\" \/><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost light-gray stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                10\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Login with your new password                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>Once your new password and security question has been created, return to the <a href=\"https:\/\/www.wealthtime.com\/investors\/login\/\" target=\"_blank\" rel=\"noopener\"><strong><span style=\"text-decoration: underline;\">login page<\/span><\/strong><\/a> and log in with your new password.<\/p>\n<p>&nbsp;<\/p>\n<p>It\u2019s important to keep your password and security question private to stay safe from scams and fraud; here are some <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#keep-your-account-safe\"><span style=\"text-decoration: underline;\"><strong>simple steps<\/strong><\/span><\/a> to keep yourself safe online.<\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n            <\/div>\n\n            \n\n\n                \n            \n                <div class=\"cta-btn-wrap button-wrapper\">    \n                    \n                    \n                    <a href=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/WT-How-to-Reset-Your-Investor-Zone-Password-0126.pdf\" target=\"_self\" class=\"button black\">Still stuck? Download our Password Reset guide<\/a>\n            \n                <\/div>\n\n            \n        \n\n        \n    <\/div>\n\n<\/section>\n\n\n<section id=\"keep-your-account-safe\" class=\"tools light-gray \" data-anchor-text=\"Keep your account safe\" data-anchor-link=\"keep-your-account-safe\" id=\"keep-your-account-safe\">\n\n  <div class=\"body-push row\">\n\n    <div class=\"blurb-wrapper\">\n\n      <div class=\"column\">\n\n        \n          <h2>Keep your account safe<\/h2>\n\n        \n        \n          <div class=\"content\">\n\n            <p>Keeping your account safe is important to us.<\/p>\n\n          <\/div>\n\n        \n      <\/div>\n\n    <\/div>\n\n    <div class=\"article-replace-section\"><\/div>\n    \n    <div class=\"article-original-section\">\n\n        <div class=\"grid light-gray\" data-column-count=\"4\">\n                        \n                        \n            <div data-href=\"signpost-\" class=\"tools col-span-4\" id=\"tools-id-2\">\n\n                <article id=\"signpost-2\" class=\"tools-post black\">\n\n                    <div class=\"post-wrapper\">\n\n                        <div class=\"post-thumbnail\">\n\n                        \n                            \n                            <img decoding=\"async\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/10\/Risk-Profiler.svg\" class=\"tools-thumbnail\" alt=\"tools-thumbnail placeholder\" \/>\n\n                        \n                        <\/div>\n\n                        \n                            <h3 class=\"post-title\">Security questions<\/h3>\n\n                        \n                        <span class=\"meta\">\n\n                        <span class=\"blurb\" data-tab-id=\"\" data-mobile-state=\"false\">\n\n                            \n                                <p>We will always ask security questions when we are contacted via phone, or when we call you. This keeps your data safe by ensuring we are speaking to the correct person.<\/p>\n<p>If you are unable to complete our security questions over the phone, we can send you a form to complete instead to enable you to amend your details. If you ever receive a call from Wealthtime and you are worried about the validity of the request, feel free to call us back or email us just to be safe.<\/p>\n\n                            \n                            \n                        <\/span>\n\n                                                    <span class=\"learn-more-button\">Learn more<span class=\"arrow-close\"><\/span>\n                        \n                    <\/div>\n\n                <\/article>\n\n            <\/div>\n\n            \n                        \n            <div data-href=\"signpost-\" class=\"tools col-span-4\" id=\"tools-id-3\">\n\n                <article id=\"signpost-3\" class=\"tools-post black\">\n\n                    <div class=\"post-wrapper\">\n\n                        <div class=\"post-thumbnail\">\n\n                        \n                            \n                            <img decoding=\"async\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/09\/ISA_GREEN.svg\" class=\"tools-thumbnail\" alt=\"tools-thumbnail placeholder\" \/>\n\n                        \n                        <\/div>\n\n                        \n                            <h3 class=\"post-title\">Bank verification<\/h3>\n\n                        \n                        <span class=\"meta\">\n\n                        <span class=\"blurb\" data-tab-id=\"\" data-mobile-state=\"false\">\n\n                            \n                                <p>We will only ever ask for the last few digits of your bank account for verification. We will never call or email you to confirm your full bank account number or your debit card details. If you receive a request for this, hang up or delete the email.<\/p>\n\n                            \n                            \n                        <\/span>\n\n                                                    <span class=\"learn-more-button\">Learn more<span class=\"arrow-close\"><\/span>\n                        \n                    <\/div>\n\n                <\/article>\n\n            <\/div>\n\n            \n                        \n            <div data-href=\"signpost-\" class=\"tools col-span-4\" id=\"tools-id-4\">\n\n                <article id=\"signpost-4\" class=\"tools-post black\">\n\n                    <div class=\"post-wrapper\">\n\n                        <div class=\"post-thumbnail\">\n\n                        \n                            \n                            <img decoding=\"async\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/07\/current-users.svg\" class=\"tools-thumbnail\" alt=\"tools-thumbnail placeholder\" \/>\n\n                        \n                        <\/div>\n\n                        \n                            <h3 class=\"post-title\">Updating your personal details<\/h3>\n\n                        \n                        <span class=\"meta\">\n\n                        <span class=\"blurb\" data-tab-id=\"\" data-mobile-state=\"false\">\n\n                            \n                                <p>If you need to update any of your personal details such as your address or email address, you can do so by calling us on 0345 680 8000. We\u2019ll need to ask you some extra security questions over the phone to verify your identity to enable us to make these changes for you. We recommend having your documentation to hand to help with this.<\/p>\n\n                            \n                            \n                        <\/span>\n\n                                                    <span class=\"learn-more-button\">Learn more<span class=\"arrow-close\"><\/span>\n                        \n                    <\/div>\n\n                <\/article>\n\n            <\/div>\n\n            \n                        \n            <div data-href=\"signpost-\" class=\"tools col-span-4\" id=\"tools-id-5\">\n\n                <article id=\"signpost-5\" class=\"tools-post black\">\n\n                    <div class=\"post-wrapper\">\n\n                        <div class=\"post-thumbnail\">\n\n                        \n                            \n                            <img decoding=\"async\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/09\/phone_circle.svg\" class=\"tools-thumbnail\" alt=\"tools-thumbnail placeholder\" \/>\n\n                        \n                        <\/div>\n\n                        \n                            <h3 class=\"post-title\">Contacting us<\/h3>\n\n                        \n                        <span class=\"meta\">\n\n                        <span class=\"blurb\" data-tab-id=\"\" data-mobile-state=\"false\">\n\n                            \n                                <p>If contacting us via email, we will always ask you to contact us via the email address registered to your account. We will not be able to provide account details to an unregistered email address to ensure your account\u2019s safety.<\/p>\n<p>When contacting us by phone or when we call you, we will always ask security questions. This keeps your data safe by ensuring we are speaking to the correct person. If you receive a call from Wealthtime and you are worried about the validity of the request, feel free to <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\">call us back or email us<\/a>\u00a0just to be safe.<\/p>\n\n                            \n                            \n                        <\/span>\n\n                                                    <span class=\"learn-more-button\">Learn more<span class=\"arrow-close\"><\/span>\n                        \n                    <\/div>\n\n                <\/article>\n\n            <\/div>\n\n            \n        <\/div>\n\n    <\/div>\n\n    \n        \n    <\/div>\n\n<\/section>\n\n\n<section id=\"signposts-block_7aa48b7f1877530257225696adf6a260\" class=\" signposts light-gray \" id=\"signposts-block_7aa48b7f1877530257225696adf6a260\"  >\n\n    <div class=\"body-push row\">\n\n        <div class=\"grid  layout-75-35\">\n\n            <div class=\"col-1\">\n                \n                                     \n                    <h2 class=\"section-title\">3 Simple security steps<\/h2>\n\n                \n                \n                    <div class=\"content\" data-animate-on-scroll='fade-up'>\n\n                        <p>It\u2019s important to stay alert and protect ourselves from scams and fraud. Here are some essential tips to help you stay vigilant and safe online:<\/p>\n\n                    <\/div>\n\n                \n                \n            <\/div>\n\n            \n                <div class=\"col-2\">\n\n                    <div class=\"image\" data-animate-on-scroll='fade-in'>\n\n                        <img loading=\"lazy\" decoding=\"async\" width=\"101\" height=\"81\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/10\/Risk-Profiler.svg\" class=\"attachment-small size-small\" alt=\"signpost row\" \/>\n                    <\/div>\n            \n                <\/div>\n                \n            \n        <\/div>\n\n        \n            <div class=\"grid signpost-row grid-cols-3 black\">\n\n                \n                    \n\n    <article class=\"single-signpost black stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                1\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Create a strong password and make sure you keep it safe                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<ul>\n<li><sup>Creating strong, unique passwords for each of your accounts online will reduce the risk of fraudsters gaining access to them.<\/sup><\/li>\n<li><sup>It is not recommended to use passwords that could be easily guessed, such as your birthday or a family member\u2019s name.<\/sup><\/li>\n<li><sup>A protective password will consist of a mix of letters, numbers, and special characters &#8211; to make it harder to crack if you fall victim to a scam or fraud.<\/sup><\/li>\n<li><sup>If you are struggling to come up with a protective password, try using a trusted password generator online.<\/sup><\/li>\n<\/ul>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost black stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                2\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Avoid writing down passwords or answers to security questions                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<ul>\n<li><sup>Keeping your personal login details safe is important to avoid unauthorised access to your account.<\/sup><\/li>\n<li><sup>Avoid writing your password down to ensure it does not fall into the wrong hands.<\/sup><\/li>\n<li><sup>We will never directly ask for your password or the answers to your security questions. Please do not share these with anyone else.<\/sup><\/li>\n<li><sup>When contacting us by phone or when we call you, we will always ask security questions.<\/sup><\/li>\n<\/ul>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost black stat-active\" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n            <h3 class=\"stat\">\n                \n                3\n                <sup><\/sup>\n            \n            <\/h3>\n\n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Be cautious with suspicious looking communications                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<ul>\n<li><sup>Always check the email address and website domain before replying or clicking on any links and attachments.<\/sup><\/li>\n<li><sup>Be wary of any unsolicited messages that create a sense of urgency, requests for personal information or alerts that you\u2019ve won something.<\/sup><\/li>\n<li><sup>If you receive an unexpected message from what appears to be Wealthtime, asking for personal information or money, don&#8217;t respond.<\/sup><\/li>\n<li><sup>Please be aware, scammers often send emails or text messages that appear to be from legitimate companies. Please delete these and report the activity to us.<\/sup><\/li>\n<\/ul>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n            <\/div>\n\n            \n\n\n                \n            \n        \n\n        \n    <\/div>\n\n<\/section>\n\n\n<section id=\"signposts-block_e32b054a024ae04b5cae316d787dd798\" class=\" signposts black \" id=\"signposts-block_e32b054a024ae04b5cae316d787dd798\" data-anchor-text=\"Handy guides\" data-anchor-link=\"Handy-guides\">\n\n    <div class=\"body-push row\">\n\n        <div class=\"grid  layout-75-35\">\n\n            <div class=\"col-1\">\n                \n                                     \n                    <h2 class=\"section-title\">Handy guides<\/h2>\n\n                \n                \n                \n            <\/div>\n\n            \n        <\/div>\n\n        \n            <div class=\"grid signpost-row grid-cols-5 transparent\">\n\n                \n                    \n\n    <article class=\"single-signpost transparent \" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Password reset guide                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-5049 size-medium\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/mini-guide-screenshot-213x300.png\" alt=\"\" width=\"213\" height=\"300\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/mini-guide-screenshot-213x300.png 213w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/mini-guide-screenshot.png 532w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/WT-How-to-Reset-Your-Investor-Zone-Password-0126.pdf\">Download now<\/a><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost transparent \" data-animate-on-scroll=\"fade-up\">\n\n        \n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Login guide                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-5068 size-medium\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Wealthtime-Investor-Login-Guide-Mini-Screenshot-213x300.png\" alt=\"\" width=\"213\" height=\"300\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Wealthtime-Investor-Login-Guide-Mini-Screenshot-213x300.png 213w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/Wealthtime-Investor-Login-Guide-Mini-Screenshot.png 534w\" sizes=\"auto, (max-width: 213px) 100vw, 213px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><a class=\"button\" href=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2026\/01\/WT-Investor-Zone-Login-Guide-0126.pdf\">Download now<\/a><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n            <\/div>\n\n            \n\n\n                \n            \n        \n\n        \n    <\/div>\n\n<\/section>\n\n\n<section id=\"login-faqs\" class=\"accordion transparent\" data-anchor-text=\"FAQs\" data-anchor-link=\"login-faqs\">\n   \n  <div class=\"row content body-push\">\n\n    <div class=\"grid\">\n\n      <div class=\"content\">\n\n        \n          <p class=\"label\">Still having trouble logging in? We can help:<\/p>\n\n        \n        \n          <h2 class=\"section-title\">Login FAQs<\/h2>\n\n        \n        \n      <\/div>\n\n    <\/div>\n\n    \n\n    \n    \n    \n    \n    \n    \n    \n      <div class=\"accordion\"> \n\n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-0\" aria-expanded=\"false\" aira-controls=\"tab-0\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">I can\u2019t remember my web user account ID \u2013 what should I do?\u00a0<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-0\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <h4><strong><span style=\"color: #2ec778;\">Forgotten Web User ID guidance<\/span><\/strong><\/h4>\n<p>Your Web User Account ID is a number that helps us to identify your account. This would have been sent to you via email when you first activated your account.<\/p>\n<ul>\n<li><strong><em>If you have not received a Web User ID, you may first need to <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#activate-your-account\" target=\"_blank\" rel=\"noopener\">Activate your account.<\/a><\/em><\/strong><\/li>\n<li><em><strong>If you have logged in before, but forgotten your Web User Account ID &#8211; please follow the steps below to get logged in.<\/strong><\/em><\/li>\n<\/ul>\n<hr \/>\n<h5><strong>Steps to get your Web User ID<\/strong><\/h5>\n<ol>\n<li>First, select your platform from the two options on the\u00a0<a href=\"https:\/\/www.wealthtime.com\/investors\/login\/\" target=\"_blank\" rel=\"noopener\"><strong>Investor Login page<\/strong><\/a>.<\/li>\n<li>Once on the Login screen, select \u2018<a href=\"https:\/\/secure.novia-financial.co.uk\/forgotUsername\" target=\"_blank\" rel=\"noopener\"><strong>Forgotten Web User Account ID<\/strong><\/a>\u2019.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2631\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1-300x217.png\" alt=\"\" width=\"565\" height=\"409\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1-300x217.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1-768x556.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1-640x463.png 640w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-web-user-account-id-1.png 783w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/p>\n<p><span style=\"font-size: inherit;\">3. It will ask you to &#8216;Select your user type&#8217; &#8211;\u00a0 please select &#8216;<strong>Investor<\/strong>&#8216;:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3264\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot.png\" alt=\"\" width=\"565\" height=\"506\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot.png 941w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot-300x268.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot-768x687.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot-640x573.png 640w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/p>\n<p><span style=\"font-size: inherit;\">4. Another box will appear, which will now ask you to s<\/span><span style=\"font-size: inherit;\">elect your &#8216;<strong>Investor type<\/strong>&#8216;:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong>This will be the type of account you hold with us on our platform. If you are unsure, please contact your financial adviser.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-3267\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot3.png\" alt=\"\" width=\"565\" height=\"559\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot3.png 938w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot3-300x297.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot3-768x760.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot3-640x633.png 640w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/p>\n<p><span style=\"font-size: inherit;\">5. Enter your email address:<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><em>Please note, this must be the email address registered to your account with us.<\/em><\/strong><\/li>\n<li><em><strong>If you are unsure which email address your account is registered with, please contact your financial in the first instance, as they can view your details on their Adviser Zone.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3265\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot2.png\" alt=\"\" width=\"565\" height=\"507\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot2.png 938w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot2-300x269.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot2-768x689.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot2-640x574.png 640w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/p>\n<p><span style=\"font-size: inherit;\">5. Click &#8216;<strong>Email me a recovery link<\/strong>&#8216; &#8211; y<\/span><span style=\"font-size: inherit;\">ou should receive an email shortly with a reminder of your web user account ID. <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3269\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot4.png\" alt=\"\" width=\"565\" height=\"558\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot4.png 940w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot4-300x296.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot4-768x758.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WebUserID-WealthtimeScreenshot4-640x632.png 640w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/p>\n<ul>\n<li><strong><em><span style=\"font-size: inherit;\">If you don\u2019t receive the email, please check your spam or junk folder in case it\u2019s gone there.<\/span><\/em><\/strong><\/li>\n<li><strong><em><span style=\"font-size: inherit;\">If you need to update your email address, or if you still don\u2019t receive the email, please either contact your financial adviser or call our client services team on 0345 680 8000.<\/span><\/em><\/strong><\/li>\n<\/ul>\n<p><span style=\"font-size: inherit;\">6. When clicking the recovery link in your email, you\u2019ll need to input your Date of Birth and your current Security question and answer. <\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong><span style=\"font-size: inherit;\">We need this to verify your identity and ensure that it is you attempting to reset your account details.<\/span><\/strong><\/em><\/li>\n<li><em><strong>You would have set your security question when activating your account. <\/strong><\/em><\/li>\n<li><em><strong>If you can\u2019t remember your security question or answer, please contact your financial adviser or contact us by phone on 0345 680 8000 or via email clientservices@wealthtime.com.<\/strong><\/em><\/li>\n<li><em><strong>For security reasons, we won\u2019t be able to provide you your security question or answer, instead we\u2019ll be able to help you get back online.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>7. Once you\u2019ve received your Web User Account ID, you\u2019ll be able to <strong><a href=\"https:\/\/www.wealthtime.com\/investors\/login\/\" target=\"_blank\" rel=\"noopener\">Log In<\/a><\/strong> to your account.<\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"color: #000000;\"><a class=\"button\" style=\"color: #000000;\" href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\">Still need help? Contact us<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-1\" aria-expanded=\"false\" aira-controls=\"tab-1\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">I can\u2019t remember my password \u2013 what should I do?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-1\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <h4><strong><span style=\"color: #2ec778;\">Forgotten password guidance<\/span><\/strong><\/h4>\n<p>If you&#8217;ve forgotten your password to your Investor Zone account, please follow the steps below.<\/p>\n<ul>\n<li><em><b>Please note, you&#8217;ll need your<\/b><strong>\u00a0Web User Account ID and Email address for this.<\/strong><\/em><\/li>\n<\/ul>\n<hr \/>\n<h5><strong>Steps to reset your password<\/strong><\/h5>\n<ol>\n<li>First, select your platform from the two options on the <a href=\"https:\/\/www.wealthtime.com\/investors\/login\/\" target=\"_blank\" rel=\"noopener\"><strong>Investor Login page<\/strong><\/a>.<\/li>\n<li>Click \u2018<a style=\"font-size: inherit;\" href=\"https:\/\/secure.novia-financial.co.uk\/forgotpassword\" target=\"_blank\" rel=\"noopener\"><strong>Forgotten password<\/strong><\/a><span style=\"font-size: inherit;\">\u2019 on the login screen for Wealthtime, or &#8216;<\/span><a style=\"font-size: inherit;\" href=\"https:\/\/secure.wealthtime.co.uk\/Authentication\/ActivationRequest.aspx?qs=KfTYXG\/d+tEV4utbyrI7aJlvzkpwhdrCZf5bKi97W6pcUuEAgihGcAD9CAyq0dSlf4XI5UXsGLVNndR\/oqXYBXRqNoeqhWEVQCSDBj259c7gPmW+P6o\/63858K+JWnvXQLwb\/lXTbA52lN7cp+GoUvMZ+E1Xkthkiwn4GL4xy6sucoakS115h+bp2lYqoDC5bydNCA4RTXJhkI4khGYzPA==\" target=\"_blank\" rel=\"noopener\"><strong>Forgotten your online access number?<\/strong><\/a><span style=\"font-size: inherit;\">&#8216; for WT Classic.<\/span><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2630\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-password-300x213.png\" alt=\"\" width=\"634\" height=\"450\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-password-300x213.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-password-768x545.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-password-640x454.png 640w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/forgotten-password.png 807w\" sizes=\"auto, (max-width: 634px) 100vw, 634px\" \/><\/p>\n<p><img decoding=\"async\" class=\"wp-image-2636 aligncenter\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/image-5.png\" alt=\"\" \/><span style=\"font-size: inherit;\">3. It will ask you for your Web user account ID and the email address we hold on file. Enter these details on the following screen.<\/span><\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong><span style=\"font-size: inherit;\">Your Web User Account ID is a number that helps us to identify your account &#8211; this would have been sent to you via email when you first activated your account.<\/span><\/strong><\/em><\/li>\n<li><em><strong>The email address will need to be the one registered to your account with us. If you are unsure which email your account is registered with, please contact your financial adviser in the first instance.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3246\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/Forgotten-Password-1-300x188.png\" alt=\"\" width=\"634\" height=\"398\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/Forgotten-Password-1-300x188.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/Forgotten-Password-1-768x482.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/Forgotten-Password-1-640x402.png 640w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/Forgotten-Password-1.png 946w\" sizes=\"auto, (max-width: 634px) 100vw, 634px\" \/><\/p>\n<p>4. Select \u2018Submit\u2019 to receive your link to reset your password. You\u2019ll shortly receive an email with a recovery link to reset your password and security question.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong>Please note, this link is only valid for 24 hours. The reset password request will need to be resubmitted again if this time passes without it being clicked. If you don\u2019t receive the email, check your spam or junk folder in case it\u2019s gone there. <\/strong><\/em><\/li>\n<li><em><strong>If you still haven\u2019t received the email, please contact your financial adviser in the first instance.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>5. Once you have the email, click the link. It\u2019ll take you to a page where you can change your password.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong>This page will ask you to enter your Date of Birth (in the format 01\/01\/1991). We need this to verify your identity and ensure that it is you attempting to reset your account details.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>6. Choose a secure new password with the <em><strong>following criteria*<\/strong><\/em> and select a new security question and answer. This is to help verify your identity if you need help accessing your account again in the future.<\/p>\n<ol>\n<li style=\"list-style-type: none;\">\n<ol>\n<li style=\"list-style-type: none;\"><em><strong>*Password must be at least 12 characters in length<\/strong><\/em><br \/>\n<em><strong>*Password must contain at least 1 capital letter<\/strong><\/em><br \/>\n<em><strong>*Password must contain at least 1 number<\/strong><\/em><br \/>\n<em><strong>*Password must contain at least 1 special character (e.g. %$*\u00a3@)<\/strong><\/em><\/li>\n<\/ol>\n<\/li>\n<\/ol>\n<p style=\"padding-left: 40px;\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2629\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/reset-password-300x267.png\" alt=\"\" width=\"609\" height=\"542\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/reset-password-300x267.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/reset-password-768x684.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/reset-password-640x570.png 640w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/reset-password.png 844w\" sizes=\"auto, (max-width: 609px) 100vw, 609px\" \/><\/p>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --> <!-- wp:image {\"id\":2637,\"sizeSlug\":\"full\",\"linkDestination\":\"none\",\"align\":\"center\"} --><\/p>\n<figure class=\"wp-block-image aligncenter size-full\"><img decoding=\"async\" class=\"wp-image-2637 aligncenter\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/image-6.png\" alt=\"\" \/><br \/>\n7. Once your new password and security question has been created, you can return to the login page and log in with your newly created password.<\/figure>\n<figure><\/figure>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em style=\"font-size: inherit;\"><strong><span style=\"font-size: inherit;\">It\u2019s important to keep your password and security question private to stay safe from scams and fraud. Here are <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#keep-your-account-safe\">3 simple steps<\/a> to keeping yourself safe online.<\/span><\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><a class=\"button\" style=\"color: #000000;\" href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\">Still need help? Contact us<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-2\" aria-expanded=\"false\" aira-controls=\"tab-2\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">My forgotten web user account ID link or forgotten password link isn\u2019t working, what should I do?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-2\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <h4><strong><span style=\"color: #2ec778;\">Password \/ User ID reset link guidance<\/span><\/strong><\/h4>\n<p>If you\u2019re trying to reset your password or view your Web User Account ID and your recovery link is not working, it\u2019s likely that your link has expired.<\/p>\n<ul>\n<li><em><strong style=\"font-size: inherit;\">For security reasons, these links are only valid for 24 hours.<\/strong><\/em><\/li>\n<li><em><strong style=\"font-size: inherit;\">We recommend trying the process to <\/strong><a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#change-your-password\"><strong style=\"font-size: inherit;\">Change your password <\/strong><\/a><strong style=\"font-size: inherit;\">or <\/strong><strong style=\"font-size: inherit;\">recover your <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#login-faqs\">Web User Account ID<\/a><\/strong><span style=\"font-size: inherit;\">\u00a0<\/span><strong style=\"font-size: inherit;\">again &#8211; this will send you a new link to try.<\/strong><\/em><\/li>\n<li><em><strong style=\"font-size: inherit;\">If you\u2019re still experiencing issues when accessing the link, please contact your financial adviser in the first instance as they can view your details on their Adviser Zone.\u00a0<\/strong><\/em><\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p><span style=\"color: #000000;\"><a class=\"button\" style=\"color: #000000;\" href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\">Still need help? Contact us<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-3\" aria-expanded=\"false\" aira-controls=\"tab-3\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">I don\u2019t know if I have an online account, what should I do?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-3\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <h4><strong><span style=\"color: #2ec778;\">Online account guidance<\/span><\/strong><\/h4>\n<p>Online access can be set up by your financial adviser, so we recommend speaking to them first to see if you have an online account. They will also be able to help you access your account with Wealthtime.<\/p>\n<ul>\n<li><em><strong>If you don\u2019t have a financial adviser and would like to find out if you have an online account with us, please contact Client Services on <\/strong><strong>0345 680 8000.<\/strong><\/em><\/li>\n<li><strong style=\"font-size: inherit;\">Y<em>ou can also<\/em><\/strong><em> <strong style=\"font-size: inherit;\">follow the steps via the <a href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#login-faqs\" target=\"_blank\" rel=\"noopener\">Forgotten Web User ID FAQ <\/a><\/strong><strong style=\"font-size: inherit;\">to access your Web User Account ID if you have an online account with us.<\/strong><\/em><\/li>\n<li><em><strong style=\"font-size: inherit;\">If you have a Web User Account ID, you\u2019ll have an online account with us. <\/strong><\/em><\/li>\n<li><em><strong style=\"font-size: inherit;\">If you have an \u2018Online Access Code\u2019 rather than a \u2018Web User Account ID\u2019, this means you\u2019re a client of Wealthtime Classic.<\/strong><\/em><\/li>\n<\/ul>\n<p><strong>To log into your Wealthtime Classic\u2019s account, please click here<\/strong> <strong>for help to log in.<\/strong><\/p>\n<p><span style=\"color: #000000;\"><a class=\"button\" style=\"color: #000000;\" href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\">Still need help? Contact us<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-4\" aria-expanded=\"false\" aira-controls=\"tab-4\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">Why do I have an \u2018online access code\u2019, rather than a \u2018web user account ID\u2019?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-4\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <h4><strong><span style=\"color: #2ec778;\">Online access code guidance<\/span><\/strong><\/h4>\n<p>Novia Financial rebranded to Wealthtime in July 2023, and the platform previously called Wealthtime rebranded to Wealthtime Classic. If you aren\u2019t sure which platform you use, please contact your financial adviser.<\/p>\n<ul>\n<li><em><strong>If you have an \u2018Online Access Code\u2019 rather than a \u2018Web User Account ID\u2019, this means you\u2019re a client of Wealthtime Classic.<\/strong><\/em><\/li>\n<li><em><strong style=\"font-size: inherit;\">If you are a Wealthtime Classic user, and you\u2019d like to log in to your platform account, please follow the steps below:<\/strong><\/em><\/li>\n<\/ul>\n<hr \/>\n<h5><strong>Wealthtime Classic Login Steps<\/strong><\/h5>\n<p>1. First, select your platform from the two options on the <a href=\"https:\/\/www.wealthtime.com\/investors\/login\/\" target=\"_blank\" rel=\"noopener\"><strong>Investor Login page<\/strong><\/a>.<\/p>\n<p>2. If you have an \u2018Online Access Code\u2019, please select the &#8216;<a href=\"https:\/\/secure.wealthtime.co.uk\/default.aspx\" target=\"_blank\" rel=\"noopener\"><strong>Wealthtime Classic<\/strong><\/a>&#8216; button on the right:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3276\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WealthtimeClassicScreenshotLogin.png\" alt=\"\" width=\"565\" height=\"307\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WealthtimeClassicScreenshotLogin.png 1863w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WealthtimeClassicScreenshotLogin-300x163.png 300w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WealthtimeClassicScreenshotLogin-1024x557.png 1024w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WealthtimeClassicScreenshotLogin-768x418.png 768w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WealthtimeClassicScreenshotLogin-1536x835.png 1536w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WealthtimeClassicScreenshotLogin-640x348.png 640w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WealthtimeClassicScreenshotLogin-1200x652.png 1200w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/p>\n<ol start=\"3\">\n<li>This will take you to the below page &#8211; follow the steps to log into your Wealthtime Classic account.<\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-3277\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WT-Classic-Online-Access-Number-aPage.png\" alt=\"\" width=\"565\" height=\"622\" srcset=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WT-Classic-Online-Access-Number-aPage.png 605w, https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/05\/WT-Classic-Online-Access-Number-aPage-273x300.png 273w\" sizes=\"auto, (max-width: 565px) 100vw, 565px\" \/><\/p>\n<p>4. Enter your 10-Digit Online Access number to get started.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong>If you have any further issues as a Wealthtime Classic account holder, please contact your financial adviser in the first instance.<\/strong><\/em><\/li>\n<li><em><strong>Alternatively, you can contact the Wealthtime Classic Customer Services team on 03330 417 010 or admin@wealthtime.co.uk<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><a class=\"button\" style=\"color: #000000;\" href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\">Still need help? Contact us<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-5\" aria-expanded=\"false\" aira-controls=\"tab-5\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">When I try to log in, I see a blank screen \/ server error, what should I do?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-5\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <h4><strong><span style=\"color: #2ec778;\">Blank screen \/ Server error guidance<\/span><\/strong><\/h4>\n<p>If you are having issues logging in, here are some helpful tips to help you get back into your account.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong>We recommend accessing our website through a computer or a tablet, rather than a mobile device.<\/strong><\/em><\/li>\n<li><em><strong>This is to make sure that you can see everything on the screen in full. <\/strong><\/em><\/li>\n<li><em><strong>If you\u2019re doing this but you\u2019re still encountering problems, we\u2019d recommend trying the following steps:<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<hr \/>\n<h5><strong>Steps to help with login issues<\/strong><\/h5>\n<p>1.\u00a0 Go directly to our website, www.wealthtime.com rather than following a bookmarked link.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><em>If you use a bookmarked link to access the log in page, this could potentially be causing issues following any website updates. <\/em><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>Close and re-open your browser.<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong>When doing so, make sure you fully close the browser window with the red \u2018x\u2019 on the top right (top left if using a Mac) before trying again.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"3\">\n<li>Type in your password manually, each time you log in.<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong>Using Copy and Paste can sometimes affect the success of a login, as well as Auto-Fill passwords as these can easily be saved over accidentally.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"4\">\n<li>Try using a different browser (e.g. Google Chrome or Microsoft Edge). Certain browsers may cause log in issues, so we would recommend trying a new browser to log in.<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong>Alternatively, you could try a private browsing window to see if this helps. Doing this means you can be sure that your saved browser information isn\u2019t interfering with the login process.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ol start=\"5\">\n<li>Give it some time.<\/li>\n<\/ol>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><em><strong>Sometimes we carry out platform maintenance or occasionally experience some server issues. Try again later when the maintenance may be completed, or the problem may be resolved. <\/strong><strong>\u00a0<\/strong><strong>This is usually within 24 hours and will usually display a message informing of scheduled maintenance or server issues on our website, and at the start the login journey.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>6. Still experiencing issues? Please send us some details.<\/p>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong><em>We\u2019d appreciate it if you could take a screenshot of the issue and email it to us at <a href=\"mailto:clientservices@wealthtime.com\">clientservices@wealthtime.com<\/a>.<\/em><\/strong><\/li>\n<li><strong><em>Please also include your Web User Account ID, the date and time of the issue, as well as the browser and device you\u2019re using, the details of what you\u2019re experiencing in full and any steps taken to attempt to resolve.<\/em><\/strong><\/li>\n<li><em><strong style=\"font-size: inherit;\">These steps will allow us to investigate the issue fully and get you back online as quickly as possible.<\/strong><\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><a class=\"button\" style=\"color: #000000;\" href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\">Still need help? Contact us<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-6\" aria-expanded=\"false\" aira-controls=\"tab-6\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">I have a joint account, can I still log in?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-6\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <h4><strong><span style=\"color: #2ec778;\">Joint account login guidance<\/span><\/strong><\/h4>\n<p>Each account holder on a joint account will have their own unique web user ID to log in to Investor Zone.<\/p>\n<ul>\n<li><strong><em>You\u2019ll need to have your own personal email address to set up your Investor Zone account that is not shared with any other account holder. We are unable to have the same email address linked to different Investor Zone accounts.<\/em><\/strong><\/li>\n<li><em><strong>If you\u2019re unsure which email address your account is linked to, please contact your financial adviser in the first instance as they can view your details on their Adviser Zone.<\/strong><\/em><\/li>\n<li><em><strong>If you don\u2019t have a financial adviser, we\u2019re here to help. Please contact our Client Services team by phone on 0345 680 8000 or via email <\/strong><\/em><a style=\"font-size: inherit;\" href=\"mailto:clientservices@wealthtime.com\"><strong>clientservices@wealthtime.com<\/strong><\/a><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><a class=\"button\" style=\"color: #000000;\" href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\">Still need help? Contact us<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-7\" aria-expanded=\"false\" aira-controls=\"tab-7\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">I have multiple accounts with you, how do I log in?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-7\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <h4><strong><span style=\"color: #2ec778;\">Multiple accounts login guidance<\/span><\/strong><\/h4>\n<p>If you have multiple accounts with us, such as an Individual account and a joint account, you\u2019ll have a separate Investor Zone Login for each account you have with us.<\/p>\n<p>This means you\u2019ll have a separate Web User Account ID and password for each account you hold.<\/p>\n<p>We advise that you use a different email address where possible when setting up your login for each account you hold with us as we are unable to link accounts and can cause login issues.<\/p>\n<ul>\n<li><em><strong style=\"font-size: inherit;\">It\u2019s important to remember which Web User ID, email address &amp; password relates to each account to avoid issues logging in.<\/strong><\/em><\/li>\n<li><em><strong style=\"font-size: inherit;\">If you\u2019re unsure which account your details are linked to, please contact your financial adviser in the first instance as they can view your details on their Adviser Zone. <\/strong><\/em><\/li>\n<li><em><strong style=\"font-size: inherit;\">If you don\u2019t have a financial adviser, we\u2019re here to help. Please contact our Client<\/strong><span style=\"font-size: inherit;\">\u00a0<\/span><strong style=\"font-size: inherit;\">Services team by phone on 0345 680 8000 or via email <\/strong><\/em><em><a style=\"font-size: inherit;\" href=\"mailto:clientservices@wealthtime.com\"><strong>clientservices@wealthtime.com<\/strong><\/a><\/em><\/li>\n<\/ul>\n<ul>\n<li style=\"list-style-type: none;\">\n<ul>\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000000;\"><a class=\"button\" style=\"color: #000000;\" href=\"https:\/\/www.wealthtime.com\/investors\/investor-zone-login-guidance\/#contact-us\">Still need help? Contact us<\/a><\/span><\/p>\n<p>&nbsp;<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n      <\/div>\n\n    \n    \n    \n        \n    \n  \n  <\/div>\n\n<\/section>\n\n\n<section id=\"contact-us\" class=\" signposts light-gray \" id=\"contact-us\" data-anchor-text=\"\" data-anchor-link=\"contact-us\">\n\n    <div class=\"body-push row\">\n\n        <div class=\"grid  layout-50-50\">\n\n            <div class=\"col-1\">\n                \n                                     \n                    <h2 class=\"section-title\">Get in touch with us.<\/h2>\n\n                \n                \n                    <div class=\"content\" data-animate-on-scroll='fade-up'>\n\n                        <p>If you still need assistance or don&#8217;t have a financial adviser to help you log into the platform, we&#8217;re here to help.<\/p>\n\n                    <\/div>\n\n                \n                \n            <\/div>\n\n            \n        <\/div>\n\n        \n            <div class=\"grid signpost-row grid-cols-2 transparent\">\n\n                \n                    \n\n    <article class=\"single-signpost transparent \" data-animate-on-scroll=\"fade-up\">\n\n        \n            <div class=\"image-wrapper\">\n\n            <img decoding=\"async\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2022\/12\/wealthtime_logo_pos.svg\" alt=\"signpost icon\" width=\"295px\" height=\"295px\" \/>\n\n            <\/div>\n        \n        \n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Wealthtime                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>Call\u00a0<strong>0345 680 8000<\/strong><\/p>\n<p>Email\u00a0<a href=\"mailto:clientservices@wealthtime.com\"><strong>clientservices@wealthtime.com<\/strong><\/a><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n                    \n\n    <article class=\"single-signpost transparent \" data-animate-on-scroll=\"fade-up\">\n\n        \n            <div class=\"image-wrapper\">\n\n            <img decoding=\"async\" src=\"https:\/\/www.wealthtime.com\/wp-content\/uploads\/sites\/4\/2024\/11\/Wealthtime_Classic_pos.png\" alt=\"signpost icon\" width=\"295px\" height=\"295px\" \/>\n\n            <\/div>\n        \n        \n        \n        <div class=\"signpost-meta\">\n\n            \n                <h3 class=\"subtitle\">\n                    \n                    Wealthtime Classic                \n                <\/h3>\n\n            \n            \n                <span class=\"description\">\n                    \n                    <hr \/>\n<p>Call\u00a0<strong>03330 417 010<\/strong><\/p>\n<p>Email\u00a0<a href=\"mailto:admin@wealthtime.co.uk\"><strong>admin@wealthtime.co.uk<\/strong><\/a><\/p>\n                \n                <\/span>\n\n            \n            \n        <\/div>\n\n    <\/article>\n\n\n                \n            <\/div>\n\n            \n\n\n                \n            \n        \n\n        \n    <\/div>\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":26,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2785","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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