{"id":752,"date":"2022-08-09T13:55:50","date_gmt":"2022-08-09T13:55:50","guid":{"rendered":"https:\/\/www.wealthtime.com\/adviser\/?page_id=752"},"modified":"2026-04-14T08:07:06","modified_gmt":"2026-04-14T08:07:06","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.wealthtime.com\/advisers\/adviser-hub\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\n\n  <section class=\"page-menu\" id=\"page-menu\">\n\n    <div class=\"nav-wrapper-outer\" id=\"nav-wrapper-outer\">\n\n      <div class=\"body-push row\">\n        \n        <div class=\"nav-wrapper\" id=\"nav-wrapper-inner\">\n          <!-- Menu goes here -->\n          <ul id=\"page-nav\"><\/ul>\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n\n  <\/section>\n\n\n\n\n<section id=\"accordion-block_4c47f0f8f00f7f562e6d5df6c9853018\" class=\"accordion white\" data-anchor-text=\"Wealthtime Group\" data-anchor-link=\"wealthtime-group\">\n   \n  <div class=\"row content body-push\">\n\n    <div class=\"grid\">\n\n      <div class=\"content\">\n\n        \n        \n          <h2 class=\"section-title\">Can\u2019t find what you\u2019re looking for? Have a look through our FAQs below.<\/h2>\n\n        \n        \n          <div class=\"description\">\n\n            <h1>FAQs<\/h1>\n\n          <\/div>\n\n        \n      <\/div>\n\n    <\/div>\n\n    \n      \n        \n        <div class=\"search-form\">\n\n          <form href=\"#\" role=\"search\" method=\"get\" id=\"searchform\" action=\"https:\/\/www.wealthtime.com\/advisers\/faqs-search\/\">\n\n            <div class=\"input-wrapper grid\">\n\n              <input type=\"text\" class=\"input-group-field\" value=\"\" name=\"search\" id=\"search\" aria-label=\"Search\" placeholder=\"Search library...\">\n              \n              <div class=\"button-wrapper\">\n                <button type=\"submit\" id=\"media-centre-submit\" class=\"button button-submit\" aria-label=\"Go\">\n                  Search\n                <\/button>\n              <\/div>\n\n            <\/div>\n            \n          <\/form>\n\n        <\/div>\n\n          \n    \n\n    \n      <h3 class=\"cat-title\">The Wealthtime Group<\/h3>      \n\n    \n    \n    \n    \n    \n    \n    \n      <div class=\"accordion\"> \n\n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-0\" aria-expanded=\"false\" aira-controls=\"tab-0\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">Does Wealthtime offer advice?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-0\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>No, we don\u2019t offer advice. Any client looking to use our service should contact a financial adviser to find out if our platforms are right for them.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-1\" aria-expanded=\"false\" aira-controls=\"tab-1\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">Who owns Wealthtime?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-1\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Wealthtime is owned by AnaCap Financial Partners, a leading private equity firm that\u2019s been investing in the European and UK financial services sector for 15 years.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n      <\/div>\n\n    \n    \n    \n        \n    \n  \n  <\/div>\n\n<\/section>\n\n\n\n\n<section id=\"accordion-block_2ab6666552422dd526c9bd3cabb2d0fd\" class=\"accordion transparent\" data-anchor-text=\"The Wealthtime Platform\" data-anchor-link=\"the-wealthtime-platform\">\n   \n  <div class=\"row content body-push\">\n\n    <div class=\"grid\">\n\n      <div class=\"content\">\n\n        \n        \n        \n      <\/div>\n\n    <\/div>\n\n    \n\n    \n      <h3 class=\"cat-title\">The Wealthtime Platform<\/h3>      \n\n    \n    \n    \n    \n    \n    \n    \n      <div class=\"accordion\"> \n\n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-0\" aria-expanded=\"false\" aira-controls=\"tab-0\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What&#8217;s your approach to data protection?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-0\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p><span class=\"TextRun SCXW164345413 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW164345413 BCX0\">We <\/span><span class=\"NormalTextRun SCXW164345413 BCX0\">maintain<\/span><span class=\"NormalTextRun SCXW164345413 BCX0\"> ownership of all data held on third party software and have selected <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW164345413 BCX0\">Rackspace<\/span><span class=\"NormalTextRun SCXW164345413 BCX0\"> as our managed data centre provider. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW164345413 BCX0\">Rackspace<\/span><span class=\"NormalTextRun SCXW164345413 BCX0\"> is the world leader in the managed cloud segment of the business information technology market. <\/span><span class=\"NormalTextRun SCXW164345413 BCX0\">They <\/span><span class=\"NormalTextRun SCXW164345413 BCX0\">satisf<\/span><span class=\"NormalTextRun SCXW164345413 BCX0\">y<\/span><span class=\"NormalTextRun SCXW164345413 BCX0\"> the security requirements of our business and <\/span><span class=\"NormalTextRun SCXW164345413 BCX0\">are <\/span><span class=\"NormalTextRun SCXW164345413 BCX0\">accredited with ISO 27001, PCI, and ISEA 3402. <\/span><span class=\"NormalTextRun SpellingErrorV2Themed SCXW164345413 BCX0\">Rackspace<\/span><span class=\"NormalTextRun SCXW164345413 BCX0\"> also holds ISO 9001 for quality assurance and ISO 14001 &amp; BS OHSAS 18001 to meet its environmental responsibilities.<\/span><\/span><span class=\"EOP SCXW164345413 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-1\" aria-expanded=\"false\" aira-controls=\"tab-1\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What are your disaster recovery and business continuity plans?\u00a0<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-1\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p><span class=\"TextRun SCXW35706630 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW35706630 BCX0\">We have a comprehensive business continuity and disaster recovery policy that includes internal controls, policies, and procedures, as well as <\/span><span class=\"NormalTextRun SCXW35706630 BCX0\">appropriate management<\/span><span class=\"NormalTextRun SCXW35706630 BCX0\"> oversight and monitoring, <\/span><span class=\"NormalTextRun SCXW35706630 BCX0\">governance<\/span><span class=\"NormalTextRun SCXW35706630 BCX0\"> and training. <a href=\"https:\/\/www.wealthtime.com\/advisers\/contact\/\">Please contact us for full details.<\/a><\/span><\/span><span class=\"EOP SCXW35706630 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-2\" aria-expanded=\"false\" aira-controls=\"tab-2\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">I&#8217;m a financial adviser, how do I start using Wealthtime?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-2\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Our team are on hand to help you get started. Just <a href=\"https:\/\/www.wealthtime.com\/advisers\/contact\/\" target=\"_blank\" rel=\"noopener\">contact the sales manager for your region<\/a> and they\u2019ll provide everything you need. We can only work with advice firms that are authorised by the FCA.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-3\" aria-expanded=\"false\" aira-controls=\"tab-3\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What onboarding support do you provide?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-3\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>We know our users have different needs. That\u2019s why we\u2019re on hand to help make the onboarding process as straightforward as possible.<\/p>\n<p>Once terms of business are in place, our experienced team will be in touch to create a personalised plan for you and your business. They\u2019ll support you every step of the way, guiding you through the onboarding process and providing ongoing support to help set you up on the platform.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-4\" aria-expanded=\"false\" aira-controls=\"tab-4\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What training is available?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-4\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p><span class=\"TextRun SCXW90763182 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW90763182 BCX0\">We customise our training programme based on the needs of your firm. <\/span><span class=\"NormalTextRun SCXW90763182 BCX0\">We\u2019ll<\/span><span class=\"NormalTextRun SCXW90763182 BCX0\"> help you configure the platform, set up users and permissions, use our tools, make <\/span><span class=\"NormalTextRun SCXW90763182 BCX0\">transactions<\/span><span class=\"NormalTextRun SCXW90763182 BCX0\"> and start reporting. <\/span><span class=\"NormalTextRun SCXW90763182 BCX0\">We\u2019re<\/span><span class=\"NormalTextRun SCXW90763182 BCX0\"> happy to adapt our training as needed to support your firm\u2019s needs.<\/span><\/span><span class=\"EOP SCXW90763182 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-5\" aria-expanded=\"false\" aira-controls=\"tab-5\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">How can you support with our due diligence?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-5\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p><span class=\"TextRun SCXW166685477 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW166685477 BCX0\">Due diligence is important to drive better outcomes for clients and meet your regulatory requirements. Our team are on hand to support you with all the information you need. Contact your local sales representative to get started.<\/span><\/span><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-6\" aria-expanded=\"false\" aira-controls=\"tab-6\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What management information is available through the platform?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-6\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p><span class=\"TextRun SCXW192838036 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW192838036 BCX0\">Our platform includes access to a comprehensive reporting tool, <\/span><span class=\"NormalTextRun SCXW192838036 BCX0\">providing<\/span><span class=\"NormalTextRun SCXW192838036 BCX0\"> quick access to a range of useful reports. This includes reports on adviser charging, client valuations, investments, transactions and more. A range formats are available, and access can be customised depending on the user\u2019s role in your organisation.<\/span><\/span><span class=\"EOP SCXW192838036 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-7\" aria-expanded=\"false\" aira-controls=\"tab-7\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What ongoing support do you provide?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-7\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p><span class=\"TextRun SCXW225063045 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW225063045 BCX0\">We\u2019re<\/span><span class=\"NormalTextRun SCXW225063045 BCX0\"> on hand to <\/span><span class=\"NormalTextRun SCXW225063045 BCX0\">provide<\/span><span class=\"NormalTextRun SCXW225063045 BCX0\"> ongoing training and support whenever <\/span><span class=\"NormalTextRun SCXW225063045 BCX0\">it\u2019s<\/span><span class=\"NormalTextRun SCXW225063045 BCX0\"> needed. This includes face-to-face contact with your <\/span><span class=\"NormalTextRun SCXW225063045 BCX0\">sales <\/span><span class=\"NormalTextRun SCXW225063045 BCX0\">manager, online demonstrations with our inhouse experts, plus telephone and online support.<\/span><\/span><span class=\"EOP SCXW225063045 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-8\" aria-expanded=\"false\" aira-controls=\"tab-8\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">How often do you update your platform?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-8\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p><span class=\"TextRun SCXW75534256 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW75534256 BCX0\">Our technology and range of investments <\/span><span class=\"NormalTextRun SCXW75534256 BCX0\">are<\/span><span class=\"NormalTextRun SCXW75534256 BCX0\"> continually evolving.<\/span> <span class=\"NormalTextRun SCXW75534256 BCX0\">We have<\/span><span class=\"NormalTextRun SCXW75534256 BCX0\"> a<\/span><span class=\"NormalTextRun SCXW75534256 BCX0\"> truly agile approach to platform development. <\/span><span class=\"NormalTextRun SCXW75534256 BCX0\">The<\/span><span class=\"NormalTextRun SCXW75534256 BCX0\"> enhancements<\/span> <span class=\"NormalTextRun SCXW75534256 BCX0\">we make are <\/span><span class=\"NormalTextRun SCXW75534256 BCX0\">shaped by your feedback, helping us<\/span><span class=\"NormalTextRun SCXW75534256 BCX0\"> to improve the user experience and add <\/span><span class=\"NormalTextRun SCXW75534256 BCX0\">relevant new features<\/span><span class=\"NormalTextRun SCXW75534256 BCX0\">.<\/span><\/span><span class=\"EOP SCXW75534256 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-9\" aria-expanded=\"false\" aira-controls=\"tab-9\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">Can my clients view their investments?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-9\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p><span class=\"TextRun SCXW158897943 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW158897943 BCX0\">Your clients can keep track of their investments through <\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">I<\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">nvestor <\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">Z<\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">one. Clients can <\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">check <\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">the value of their <\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">holdings and see how <\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">they\u2019re<\/span><span class=\"NormalTextRun SCXW158897943 BCX0\"> performing<\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">. <\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">They\u2019ll<\/span><span class=\"NormalTextRun SCXW158897943 BCX0\"> also have access to a wide range of downloadable documents, including valuations, transaction history, quarterly <\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">statements<\/span><span class=\"NormalTextRun SCXW158897943 BCX0\"> and <\/span><span class=\"NormalTextRun SCXW158897943 BCX0\">consolidated<\/span><span class=\"NormalTextRun SCXW158897943 BCX0\"> tax certificates.<\/span><\/span><span class=\"EOP SCXW158897943 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-10\" aria-expanded=\"false\" aira-controls=\"tab-10\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What is the Wealthtime Platform?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-10\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><span data-contrast=\"auto\">The Wealthtime platform is a comprehensive investment platform service for investment advisers and their clients. The platform provides access to a wide range of product wrappers, investments, and portfolio management tools, all backed by award-winning service and ongoing adviser support.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-11\" aria-expanded=\"false\" aira-controls=\"tab-11\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What technology do you use?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-11\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>By deconstructing our approach to technology and adopting modern microservices alongside the safe security of assets through a partnership with GBST and our own proprietary software, we\u2019ve created a technology solution that\u2019s digital first, future proofed and built entirely around you, your business, and the ever evolving and complex needs of your clients.<\/p>\n<p>GBST is an established market-leader in wrap technology, with total assets in excess of \u00a3130bn in the UK. While we source the core technology from GBST, we develop and own the front-end technology, giving us the freedom to be agile and responsive to our users\u2019 needs. Our microservices structure, allows us to quickly deploy stand-alone software components to enhance functionality. It means we\u2019re not constrained to a single development ethos and can quickly customise and innovate the user experience utilising<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-12\" aria-expanded=\"false\" aira-controls=\"tab-12\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What investments are available?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-12\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>We provide a comprehensive range of investments on our platform including direct equities, traditional authorised funds both onshore and offshore, and exchange traded products such as ETFs and ETCs. We offer access to over 6,000 lines of assets, including 3,500 funds from more than 300 fund managers. You can also choose from a number of structured products from providers such as Investec, Morgan Stanley, Mariana Capital, Meteor and Walker Crips.<\/p>\n<p>We have an open architecture philosophy, giving our advisers choice over their investments. This means we\u2019ll aim to work with any investment manager who meets our operational and due diligence requirements. You can also set up and manage model portfolios through our platform, including a custom mix of investments for any number of risk profiles or product wrappers. We also allow advisers to outsource portfolio management to specialist third-party DFMs, giving you complete flexibility to help you manage your clients\u2019 investments.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-13\" aria-expanded=\"false\" aira-controls=\"tab-13\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What product wrappers are available?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-13\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Our wide range of product wrappers are designed to help advisers get the most from their clients\u2019 investments. Our current range includes:<\/p>\n<ul>\n<li>Stocks and Shares ISA<\/li>\n<li>Sipp and Group SIPP<\/li>\n<li>General Investment Account (GIA)<\/li>\n<li>Offshore Bond<\/li>\n<li>Third-party wrappers through GIA<\/li>\n<li>Junior Stocks &amp; Shares ISA<\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.wealthtime.com\/advisers\/wealthtime\/\">Visit the Wealthtime Platform page for more information.<\/a><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-14\" aria-expanded=\"false\" aira-controls=\"tab-14\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What\u2019s the interest rate paid on cash within my client\u2019s Cash Facility?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-14\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>We receive interest on the Cash held within your clients&#8217; accounts. The amount we receive will vary as interest rates rise and fall. We keep some of this interest and pass the rest on to your clients. Please visit our <a href=\"https:\/\/www.wealthtime.com\/investors\/documents\/wealthtime-platform-cash-account\/\" target=\"_blank\" rel=\"noopener\">investor Cash Hub<\/a> for the latest interest rates and for more on what this means for your clients.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-15\" aria-expanded=\"false\" aira-controls=\"tab-15\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">Can clients transfer to and from Wealthtime?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-15\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Yes it is possible for a client to transfer to and from Wealthtime as detailed in our Terms and Conditions. The time it takes for a transfer to be processed can vary a lot depending on the assets and third parties involved but we will always aim to do it as timely as possible after receiving an acceptable instruction.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n      <\/div>\n\n    \n    \n    \n        \n    \n  \n  <\/div>\n\n<\/section>\n\n\n<section id=\"accordion-block_dcec5b820ef870c2cd3c3e5a55b0aa3a\" class=\"accordion white\" data-anchor-text=\"The Wealthtime Classic Platform\" data-anchor-link=\"the-wealthtime-classic-platform\">\n   \n  <div class=\"row content body-push\">\n\n    <div class=\"grid\">\n\n      <div class=\"content\">\n\n        \n        \n        \n      <\/div>\n\n    <\/div>\n\n    \n\n    \n      <h3 class=\"cat-title\">The Wealthtime Classic Platform<\/h3>      \n\n    \n    \n    \n    \n    \n    \n    \n      <div class=\"accordion\"> \n\n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-0\" aria-expanded=\"false\" aira-controls=\"tab-0\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What is the Wealthtime Classic platform and who is it for?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-0\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>The Wealthtime Classic platform is an online service that helps manage all your clients\u2019 investments and gives you one view of their entire portfolio.<\/p>\n<p>The platform can only be accessed by financial advisers or other authorised personnel. We don\u2019t accept applications where an individual hasn\u2019t received financial advice.<\/p>\n<p>The Wealthtime Classic platform is also for UK residents only.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-1\" aria-expanded=\"false\" aira-controls=\"tab-1\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">Does my client need a minimum investment to open a product?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-1\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>There\u2019s no minimum amount required to set up a client on the Wealthtime Classic platform, but individual investment products may have their own minimum.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-2\" aria-expanded=\"false\" aira-controls=\"tab-2\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What products are available?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-2\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>We offer a wide range of products including: Self-Invested Personal Pensions (SIPPs), General Investment Accounts (GIAs), Individual Savings Accounts (ISAs) and Offshore Bonds. More details on each can be found\u00a0<a href=\"https:\/\/www.wealthtime.com\/advisers\/wealthtime-classic\/\">here<\/a>.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-3\" aria-expanded=\"false\" aira-controls=\"tab-3\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">Which back office systems do you integrate with?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-3\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>We integrate with the following back office systems:<\/p>\n<ul>\n<li>Intelliflo<\/li>\n<li>Durell<\/li>\n<li>Iress (Avelo)<\/li>\n<li>Moneyhub<\/li>\n<li>Moneyinfo<\/li>\n<li>Plum Software<\/li>\n<li>Prestwood (Truth)<\/li>\n<li>Time4Advice (CURO)<\/li>\n<li>Sprint (Fastrak)<\/li>\n<\/ul>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-4\" aria-expanded=\"false\" aira-controls=\"tab-4\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What&#8217;s the interest rate paid on cash within my client&#8217;s product bank account?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-4\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Interest is paid according to the rates agreed with Barclays Bank, which are subject to variation. Wealthtime Classic does not retain any interest earned on the cash held within your client\u2019s product bank accounts.<\/p>\n<p>Please visit our investor <a href=\"https:\/\/www.wealthtime.com\/investors\/documents\/wealthtime-classic-platform-cash-account\/\" target=\"_blank\" rel=\"noopener\">Cash Hub<\/a>\u00a0for the latest interest rates.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-5\" aria-expanded=\"false\" aira-controls=\"tab-5\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What is the fee structure?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-5\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>The fees for our products and services are transparent, and we receive no payment from any third party investment product providers for the service we provide to you. We also offer family pricing. <a href=\"https:\/\/www.wealthtime.com\/advisers\/blog\/whitepapers\/wealthtime-classic-charges-schedule\/\">View our Fee Schedule here.<\/a><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-6\" aria-expanded=\"false\" aira-controls=\"tab-6\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What forms do I need to complete and what can I send via secure message?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-6\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>When it comes to working out what forms you need, we&#8217;ve created a helpful set of questions that\u2019ll point you in the right direction on our\u00a0<a href=\"https:\/\/www.wealthtime.com\/advisers\/adviser-hub\/\">literature page<\/a>.<\/p>\n<p>To help speed up processing, we\u2019ll also accept the following as scanned copies when attached to a secure message:<\/p>\n<ul>\n<li>ISA application for existing clients<\/li>\n<li>SIPP supplementary contribution application forms<\/li>\n<li>Self-certification declarations when opening a new product<\/li>\n<li>Benefit payment forms<\/li>\n<li>Evidence of age pro formas<\/li>\n<li>Discretionary fund management agreements<\/li>\n<li>SIPP expression of wish forms<\/li>\n<li>Adviser charges agreements (updates only)<\/li>\n<\/ul>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-7\" aria-expanded=\"false\" aira-controls=\"tab-7\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">Can I white label the Wealthtime Classic platform?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-7\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Yes, our platform is available to white label. For more information on this, please\u00a0<a href=\"https:\/\/www.wealthtime.com\/advisers\/contact\/\">contact our team<\/a>.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-8\" aria-expanded=\"false\" aira-controls=\"tab-8\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">Can you provide details on payments?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-8\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Payments are usually sent by BACs. Payments can also be made by CHAPS on request, though there will be a \u00a310.00 CHAPS fee.<\/p>\n<p>Direct Debits are collected on the following dates:<\/p>\n<ul>\n<li>ISAs on the 3rd or 17th of the month,<\/li>\n<li>GIAs on the 12th or 27th,<\/li>\n<li>and SIPPs on the 7th or 21st.<\/li>\n<\/ul>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-9\" aria-expanded=\"false\" aira-controls=\"tab-9\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">When are charges paid?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-9\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Adviser charges are paid on the 15th of the month and our charges are deducted on the 7th of the month.<\/p>\n<p>Our target cash feature allows you to manage your client\u2019s cash balance so you can be sure they have enough funds to cover any charges.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-10\" aria-expanded=\"false\" aira-controls=\"tab-10\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What are the payroll cut off dates for 26\/27?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-10\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>You can find our payroll cut off dates for 2026\/2027 <a href=\"https:\/\/www.wealthtime.com\/advisers\/adviser-hub\/document-library\/docs\/payroll-schedule\/\">here.<\/a><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-11\" aria-expanded=\"false\" aira-controls=\"tab-11\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">What access do my clients have?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-11\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Clients are set up with read-only access, and it\u2019s only you that can make changes to your client\u2019s portfolio.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-12\" aria-expanded=\"false\" aira-controls=\"tab-12\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">How are my client&#8217;s assets and cash protected?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-12\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Our\u00a0<a href=\"https:\/\/www.wealthtime.com\/advisers\/custody-of-client-money-and-assets\/\">Custody of Client Money page<\/a>\u00a0details how we meet the rules set out by our regulator, the Financial Conduct Authority (FCA), regarding how we hold and protect client assets and cash.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-13\" aria-expanded=\"false\" aira-controls=\"tab-13\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">How do I make a complaint?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-13\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>Details for how to make a complaint can be found in our\u00a0<a href=\"https:\/\/www.wealthtime.com\/advisers\/adviser-hub\/document-library\/docs\/complaints-procedure\/\" target=\"_blank\" rel=\"noopener\">complaints procedure document.<\/a><\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-14\" aria-expanded=\"false\" aira-controls=\"tab-14\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">I\u2019m no longer acting as a client\u2019s adviser \u2013 what should I do and what happens next?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-14\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>If you decide you don&#8217;t want to represent a client anymore, please send us a secure message instructing us to stop the relationship.<br \/>\nWe\u2019ll then write to the client to confirm that they no longer have an adviser. We\u2019ll let them know that because we\u2019re an adviser-led platform they\u2019ll need to find a new adviser or to transfer away. We will also tell them that because we don&#8217;t support Investment Pathways, they won&#8217;t be able to start taking pension benefits or, if they\u2019re already taking benefits then they won\u2019t be able to change the level of benefits.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n          \n          \n  <div class=\"accordion-item  icon-size\" data-animate-on-scroll=\"fade-up\">\n\n    <div class=\"accordion-top-half\"> \n\n      \n        <h3 class=\"accordion-title\">\n          \n          <button class=\"accordion-button grid inactive\" id=\"button-15\" aria-expanded=\"false\" aira-controls=\"tab-15\" aria-disabled=\"false\">\n          \n              \n              \n                <div class=\"accordion-title-wrapper\">\n\n                            \n                      <h3 class=\"accordion-title\">When will SIPP contribution tax reclaims be processed in 2026\/27?<\/h3>\n            \n                  \n                  \n                <\/div>\n\n              \n          <\/button>\n        \n        <\/h3>\n\n          \n    <\/div>\n\n    \n      <div class=\"accordion-panel panel-closed\" id=\"tab-15\">\n      \n        <div class=\"grid\">\n\n          <span class=\"accordion-content\">\n\n            <p>You can find the full Wealthtime SIPP contribution tax reclaim processing schedule for 2026\/2027 <a href=\"https:\/\/www.wealthtime.com\/advisers\/blog\/documents\/sipp-contribution-tax-reclaim-processing-schedule\/\">here<\/a>.<\/p>\n\n          <\/span>\n\n        <\/div>\n      \n      <\/div>\n      \n    \n    <\/div>\n\n\n          \n        \n      <\/div>\n\n    \n    \n    \n        \n    \n  \n  <\/div>\n\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":1222,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-752","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQs - Advisers<\/title>\n<meta name=\"description\" content=\"Find answers to commonly asked questions in our comprehensive FAQ page. 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