{"id":9783,"date":"2025-10-10T09:31:05","date_gmt":"2025-10-10T09:31:05","guid":{"rendered":"https:\/\/www.wealthtime.com\/advisers\/?post_type=blog&p=9783"},"modified":"2025-10-10T09:31:05","modified_gmt":"2025-10-10T09:31:05","slug":"meet-hani-sadat-putting-people-first-in-customer-service","status":"publish","type":"blog","link":"https:\/\/www.wealthtime.com\/advisers\/blog\/meet-hani-sadat-putting-people-first-in-customer-service\/","title":{"rendered":"Meet Hani Sadat: putting people first in Customer Service"},"content":{"rendered":"\n

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Delivering exceptional customer service is more than just answering calls. We caught up with Hani Sadat, from our Customer Service team, to hear about his journey, what drives him, and why he believes great service is all about people.<\/strong><\/p>\n\n\n\n

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Tell us a bit about yourself and your role<\/strong><\/strong><\/p>\n\n\n\n

My name is Hani, and I work in the Customer Service team at Wealthtime. I\u2019ve been here for just over a year now.
I spend most of my day on the phones and answering emails, helping clients and advisers. As one of the more experienced team members, I\u2019m also there to support newer colleagues with any questions they might have.<\/p>\n\n\n\n

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How did you get to where you are now?<\/strong><\/strong><\/p>\n\n\n\n

Like many people, I started out in hospitality. I worked in my sister\u2019s pub as a kitchen porter when I was 15, and then in another pub in my hometown for a few years. After that, I moved into retail with Apple, and later into finance at American Express. I came to Bath for university and that led me to where I am now.<\/p>\n\n\n\n

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What does good customer service mean to you?<\/strong><\/strong><\/p>\n\n\n\n

It really depends on who you\u2019re talking to. Some people just want a quick answer, while others appreciate a chat. I remember speaking with an elderly investor about withdrawal forms, and we ended up talking about her life. I enjoyed talking with her. For me, good service means making sure the person on the other end of the phone walks away happy.<\/p>\n\n\n\n

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What\u2019s your favourite part of the job?<\/strong><\/strong><\/p>\n\n\n\n

Definitely making a difference. I remember helping a customer who was struggling to get online. I walked her through everything step by step, and eventually, she managed it. She was so grateful. It just took a bit of time and patience.<\/p>\n\n\n\n

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What kind of work situations bring out the best in you?<\/strong><\/strong><\/p>\n\n\n\n

Difficult ones! I like a challenge. If an adviser calls expecting something to be done and it hasn\u2019t been, I\u2019ll dig into it and try to give them an answer right away. If I can\u2019t, I\u2019ll follow up with a full explanation by email. I always aim to be as efficient and helpful as possible.<\/p>\n\n\n\n

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What do you enjoy doing when you’re not at work?<\/strong><\/strong><\/p>\n\n\n\n

I love long walks – usually ending up in a pub! I also create videos for social media and enjoy a bit of gaming. My current favourites are No Man\u2019s Sky and Helldivers 2.<\/p>\n\n\n\n

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What\u2019s the best career advice you\u2019ve ever received?<\/strong><\/strong><\/p>\n\n\n\n

Patience is key in customer service. And remember, everyone\u2019s in it together. We all support each other, especially on tougher days.
Also, starting in customer service is a great foundation. It gives you a broad understanding of how the whole company works.<\/p>\n\n\n\n

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For me, good service means making sure the person on the other end of the phone walks away happy.<\/p>Hani Sadat, Client Service Executive<\/cite><\/blockquote><\/figure>\n<\/div>\n<\/div>\n\n\n\n

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Get in touch with us<\/strong><\/p>\n\n\n\n

Speak to a member of the Wealthtime team to learn more about our service, and how we can support you and your clients.<\/p>\n\n\n\n\n \n Contact us <\/a>\n\n\n\n

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Stay connected<\/strong><\/p>\n\n\n\n